Sales Manager

KEY RESPONSIBILITIES (other duties as assigned):

Process:

• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.

• Promote In-home design program.

• Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.

People:

• Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.

• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.

• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.

• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.

Brand Advocacy:

•     Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.

•     Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.

•     Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.

Operations:

• Resolve customer concerns and other issues that may interfere with efficient sales operations.

• Support planning and executing sales promotion and events.

• Collaborate with support teams to ensure flawless execution of operational excellence.

• Ensure proper execution of all existing and new systems and administrative procedures.

• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

SCOPE & IMPACT: 

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

MINIMUM REQUIREMENTS: 

• Education: High School or GED Equivalent

• Experience: 1-3 years in a business unit with a retail sales emphasis.

• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.

• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

PREFERRED REQUIREMENTS: 

• Experience managing in a retail environment with a strong focus on sales.

• Strong business acumen

• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES: none

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.

• Ability to stand for long periods of time.

• Nearly continuous use of repetitive hand motions, hearing and listening.

• Often required to sit, walk, bend and stoop

• Subject to inside environmental conditions

• Ability to pass background and drug screen.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect:

• Training Pay: $20 per hour for 2-6 weeks (no commission)

• Average Earning Potential After Training: $70,000 - $90,000+ (inclusive of base, commission and bonus)

• The company will not pay less than state/local minimum wage requirements

Post-Training Pay:

• Base Pay: $10,400 per year

• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 6% on La-Z-Boy Design Sales and 4% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity up to $1,500 based on achievement of store sales goals

Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location.