Sales Engineer

• We’re seeking a scrappy Sales Engineer to help us capture the massive opportunity emerging in support operations
• This is an early-stage team role offering significant autonomy and outsized impact
• U’ll play a crucial part in shaping how we position and sell Assembled’s cutting-edge platform, which powers seamless omnichannel customer experiences
• This isn’t your typical SE role—you’ll be building the playbook as you execute it, influencing strategy and owning the technical aspects of high-stakes deals across all market segments
• We’re in-person 5 days a week from our office in Chelsea Market (New York)
• Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled’s platform
• Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges
• Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness
• Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership
• Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization
• Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment

Benefits

• Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
• Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
• Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
• Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
• Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
• Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.

Preferred experience

• Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies
• Demonstrated ability to thrive independently in fast-paced, ambiguous environments
• Proven track record of closing complex technical deals and consistently achieving sales targets
• Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers
• 3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS
• Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly
• Direct experience in workforce management, contact center operations, or customer support technologies
• Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change