Sales Administrator

• Silvus is seeking a Sales Administrator-I who will report to the Sales Operations Manager on the Sales team. The successful individual in this position will assist the Sales team by managing the inbox and responding to customer inquiries
• This role provides post-sales support including handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM
• Support with managing individual team’s inbox to ensure timely response to inquiries
• Receive, process, and confirm customer purchase orders
• Enter sales orders accurately and efficiently into the CRM system
• Collect and verify detailed end-user information for each order
• Handle FCC Authorization Forms for US-based orders
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment
• Communicate with customers via email and phone to address inquiries and provide updates
• Serve as a liaison among various departments, including finance, shipping, and supply chain
• Provide customers with timely updates on the status of their orders
• Manage customer requests for order modifications or cancellations
• Escalate high-priority tasks to senior staff with analysis and recommended actions
• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary
• Perform other related duties of which the above are representative

Benefits

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans

Preferred experience

• Must be a U.S. Citizen due to clients under U.S. government contracts
• Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint)
• High school diploma or GED
• All employment is contingent upon the successful clearance of a background check and drug test
• Proficiency in numeracy
• Prior experience in a fast-paced office environment, experiencing multiple deadlines
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data
• Excellent and effective oral and written communication
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team
• Demonstrated critical thinking, initiative, and problem-solving capabilities
• Accurately follow instructions and confidently improvise in even the most ambiguous situations
• Possess keen attention to detail, with the ability to be accurate, flexible, and reliable