Asks for

The ad says“As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.”
The ad says“Knowledge and experience in using Coupa Community”
The ad says“Configuration/personalization experience and technical architecture knowledge on these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management”
The ad says“Configuration/personalization experience and technical architecture knowledge on these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management”
The ad says“Configuration/personalization experience and technical architecture knowledge on these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management”
The ad says“Knowledge and experience in using Coupa Success Portal”
The ad says“Configuration/personalization experience and technical architecture knowledge on these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management”
The ad says“Familiarity with the applicability of Hybrid Integration Platform when integrating SaaS applications and Oracle EBS”
The ad says“As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.”
The ad says“Knowledge on tools for issue tracking such as JIRA”
The ad says“Proficient with Microsoft Office Suite”
The ad says“Familiarity with the applicability of Hybrid Integration Platform when integrating SaaS applications and Oracle EBS”
The ad says“Knowledge and experience on Oracle ERP Integrations”
The ad says“As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.”
The ad says“As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.”
The ad says“Knowledge and experience on SFTP integration”
The ad says“As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.”
The ad says“As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.”

SaaS Administrator

Req number:

R8463

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a SaaS Administrator you are responsible for the overall support and maintenance of the enterprise's SaaS Procurement applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITD as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.

Job Description

We are looking for a SaaS Administrator to maintain and enhancing data integrity through design, maintenance and security in a variety of SaaS applications. This position will be full-time and hybrid in Mandaluyong City.
What You'll Do

Assisting with enhancements and maintenance of automated processes and applications
Identify functionality gaps between requirements and system features and recommend best practice solutions
Understand integration points and provide assistance to the integration team
Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiency
Troubleshooting technical issues and devising immediate and long-term solutions
Developing and implementing functional tests for security configurations and automated processes
Provide support as an escalation path for internal technology teams
Mentoring other ITD resources and business users and preparation of reference guides
Ensuring consistency in implementation of best practices, standardization
Work with Coupa Support team through Coupa Success Portal in resolving product issues
Use Coupa Community for raising enhancement requests as needed
Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements
Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
Participate in requirements prioritization
Participate in peer reviews and inspections of requirements documents
Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly
Test instance/ test environment preparation
Test data preparation, setting up of user roles and responsibilities
Understanding and documenting the test requirements
Monitor the quality gates (entry and exit criteria, quality of the deliverables)
Develop and maintain test scripts, execute test scripts, manage tracking/reporting systems
Record/report status of problem/issue/bug in issue tracing database
Drive the testing process through development and execution of test scenarios
Document diagnostic steps for troubleshooting reported problem/issue/bug resolution
Follow-up with users to ensure that their needs have been met
Quality and test advocacy and resolution of issues that impede the test effort
Assessing the progress and effectiveness of the test effort
Advocating the appropriate level of quality by the resolution of important defects
Conducting the necessary tests and logging the outcomes of that testing covering
Identifying the most appropriate implementation approach for a given test
Implementing individual tests
Setting up and executing the tests
Logging outcomes and verifying test execution
Analyzing and recovering from execution errors
Configuration/personalization experience and technical architecture knowledge on these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management
Knowledge in integration approaches and tools among these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management
Familiarity with Coupa Success Portal and Coupa Community processes
Familiarity with integrating the Coupa applications with Oracle ERP

What You'll Need

Required:

Bachelor's degree in Computer Science, Information Systems, or other related discipline preferred; or equivalent combination of education and experience
Minimum 2 years experience as a SaaS Administrator with full-lifecycle implementations on any of these Coupa products: Procurement, Sourcing, Invoice and, Supplier Information Management
Knowledge and experience on Oracle ERP Integrations
Knowledge on tools for issue tracking such as JIRA
Knowledge and experience in using Coupa Success Portal
Knowledge and experience in using Coupa Community
Familiarity with the applicability of Hybrid Integration Platform when integrating SaaS applications and Oracle EBS
Knowledge and experience on SFTP integration
Proficient with Microsoft Office Suite
Prior technical support experience
Excellent verbal and written communication skills to technical and non-technical audiences
Excellent analytical, problem-solving, decision-making, time management, and organizational skills
Proven ability to interact well with all levels of the enterprise
Well-developed knowledge and understanding of relevant business administration, operational policies relevant work program and concepts, procedures and practices

Physical Demands

Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.