Rooms Coordinator

The
Role 

Quint is looking for a Rooms Coordinator to join our growing events team. The role will be responsible for
supporting
the
developing
and
maintaining
of
relationships
with
internal
and
external
stakeholders
to execute and fulfill overall event objectives. You are a customer service whiz with a gift for making clients feel like VIPs. You can support events seamlessly
and
simultaneously
from
beginning
to
end.
You
are
detail
oriented
and
forward
thinking.
You thrive working in a fast-paced and collaborative environment. And you’re fun, friendly, and driven. 

 

Responsibilities 

Client
Relations 

• Support
  relationships
  between
  Quint
  clients
  and/or
  potential
  clients
  and
  Hotel
  Partners. 

• Identify
  client
  needs
  and
  provide
  exceptional
  customer
  service.

• Support
  Quint
  -
  Rooms
  Division
  team
  managing
  client
  programs
  and/or
  events. 

 

Rooms/Event
Management 

• Assist
  with
  managing
  clients’/events’
  sub-blocks
  (vendors,
  artists,
  production
  teams,
  sponsors, etc.) 

• Work with clients’ internal departments to
  confirm
  event
  requirements
  are
  addressed
  and
  met,
  and
  to ensure seamless implementation of each event for the client. 

• Implement
  event
  project
  checklists
  for
  all
  existing
  events
  and
  new
  events. 

• Rooming
  list
  management
  includes;
  reviewing
  cut
  off
  dates
  and
  collecting
  rooming
  lists
  from clients,
  ensuring
  accuracy
  of
  internal
  systems
  &
  hotel
  booking
  systems
  (confirmation
  #,
  check in/check out dates, rates). 

• Auditing
  hotel
  rates
  against
  our
  contracted
  rates
  to
  ensure
  lowest
  rate
  for
  our
  clients
  and
  guests. 

• Auditing
  hotel
  inventory
  to
  ensure
  we
  have
  enough
  rooms
  for
  clients
  and
  guests
  once
  contracted 

 

Requirements 

Education
and
Experience 

• Proficient
  in
  Google
  applications,
  MS
  Word,
  Excel,
  and
  event
  management
  programs
  and
  CRM such as ARN, ZOHO, and SalesForce. 

• Ability
  to
  make
  timely
  and
  sound
  decisions
  affecting
  client,
  attendee,
  or
  hotel
  experience. 

• Strong
  working
  knowledge
  of
  policies,
  procedures
  and
  practices
  used
  in
  hotels. 

• Bachelor’s
  degree
  in
  related
  field;
  preferable
  emphasis
  in
  sports
  management,
  hospitality,
  and event planning. 

• Three
  or
  more
  years
  of
  hotel
  meeting/event
  coordination
  or
  equivalent
  combination
  of education and experience. 

 

Physical 

• Must
  be
  able
  to
  lift
  up
  to
  15
  pounds 

• Ability
  to
  work
  nights
  and
  weekends
  as
  needed. 

• Ability
  to
  be
  seated
  for
  long
  periods
  of
  time.