The ad says“Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred”
Values
The ad says“Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred”
The ad says“Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred”
The ad says“Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred”
We are creating a Revenue Operations seat to own the systems, controls and reporting that connect what we sell to how we deliver it
Contracts, scopes, pricing, resourcing, Salesforce and billing stay aligned because this seat holds them there
Commercial and delivery alignment. Contracts, scopes, pricing outputs, resourcing plans, Salesforce records and billing held in alignment, with variances surfaced and escalated with the financial and delivery impact attached
Client onboarding and launch. The operational workflow from signed agreement to launch, across Business Development, Account Leadership, Finance, Operations, Performance Media and SEO
Revenue operations reporting. Recurring reporting for leadership on contract status, onboarding pipeline, staffing alignment, support performance and scope compliance. Exceptions and actions, not raw data
Zendesk and franchisee support operations. Ticket volume, response and resolution times, escalation patterns and satisfaction, traced back to cause
Fluency vendor management. Operational liaison, service reviews, performance against agreed expectations, and capacity forecasting
How you will be measured:
Contract integrity
Every active client carries complete, current, executed documentation
Scope alignment
Executed scopes match approved pricing models, staffing assumptions and service standards
Salesforce data quality, and resource alignment against sold scope with variances surfaced before they affect margin
Onboarding time from signature to launch, support operations performance, and reporting delivered accurately and on schedule
Benefits
Life insurance
401(k) + 401(k) matching
Unlimited PTO
Community volunteer opportunities
Commuter discounts on public transportation
Stocked kitchen, beer on tap
Preferred experience
Wants to move cross-functional work forward without direct authority
Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred
Understands that this is a documentation and reporting job before it is a systems job, and can separate a one-time exception from a process that is failing
