Returns Processor

Company Overview

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.

Description of Duties

Title: Returns Processor

Classification: Non-Exempt

Pay Rate*: $21/hr.

Location: Vernon, CA (Onsite)

Schedule: Monday through Friday, 9:00AM-5:30PM (with some required Saturdays on an as needed basis)

DÔEN is looking for a dynamic and experienced Returns Processor to join our growing team in our distribution center located in Carson, California. The Returns Processor will manage all inbound shipments/returns from Customers and Stores. They will process refunds in our E-commerce Platform and ERP in a timely manner. They will report any beneficial feedback from Customers to the appropriate departments. Diligence and maintaining high Quality Standards are important to this position. Our Returns Processor is the last step in our customers experience and will help by processing returns and replacements orders in a timely manner. The job description below is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Essential Duties and Responsibilities

• Process returns from customers in a timely manner, using systems such as Loop, Global-E, Netsuite and Shopify
• Open inbound packages
• Perform quality control on each item
• Put away and organize the units back to stock
• Separate damaged items and determine if they can be repaired
• Re tag the items from cleaning with the correct barcode
• Notify QC Department on which units are being transferred to alterations
• Communicate any issues to products to our Quality Control Manager
• Notify Operations team of any system/refund process errors
• Notify Warehouse Manager of any products that have issues, such as poor sewing, loose buttons, and/or broken zippers
• Responsible for transferring returned items using the WMS mobile
• Daily data entry
• Transfer damages

Orders and Shipping

• Assist warehouse team with packing and picking if needed
• Help maintain a safe and clean work environment
• Assist with inventory counts and verification of stock
• Other duties as assigned

Qualifications

• 1-2 years Customer Service experience
• 1-2 years Warehouse experience
• Ability to communicate effectively with team members of different backgrounds and skill sets, cultural experience
• Passionate about working for an inclusive, values driven brand
• The ability to work independently as well as collaboratively
• Ability to understand and adhere to all job requirements and safety guidelines
• Excellent attendance and punctuality
• Provide flexibility to work any shift, any day of the week, including weekends & holidays
• Must follow all health and safety procedures and regulations as dictated by the organization and the state
• Attention to detail and knowledge of our product

Physical Requirements:

• Must be able to perform essential duties satisfactorily with reasonable accommodation
• Regularly Lift and move objects up to 25lbs
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl
• Occasionally required to sit and climb or balance
• Able to operate equipment such as computers, scanners, copy machines, phones
• Must be able to access various areas of a given location

Total Rewards Package

• Paid vacation, sick time, and holidays
• A fun-filled, work environment
• Healthcare, Vision, Dental
• 401k with company match

* Compensation will be determined based on experience and other factors permitted by law.