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Returns Associate at Four Hands · Katori

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

We’re on the lookout for a Returns Associate to support the efficient processing of returned inventory while helping drive sustainability through recycling operations. In this role, you’ll receive, inspect, process, and manage returned goods while ensuring all activities align with established SOPs, safety standards, and 5S practices. You’ll also serve as a key resource for associates within the workflow, helping keep operations running smoothly and efficiently.

Shift Time: 7AM - 4PM, Monday to Friday

In This Role

Serve as the first point of contact for associates regarding operational questions, task clarification, and SOP guidance
Support workflow continuity by helping resolve minor process and operational challenges
Receive and offload inbound returned items in accordance with company SOPs
Inspect and document returned materials as required
Maintain a clean, safe, and organized receiving area, including post-unload cleanup
Accurately put away inventory into designated storage locations based on grading and product categorization
Follow all scanning, labeling, and documentation standards
Maintain organization and cleanliness throughout the putaway process
Manage inventory within the Returns department using proper scanning and tracking procedures
Perform cycle counts, audits, and inventory updates to ensure accuracy
Assist in identifying and resolving inventory discrepancies
Pick, stage, and load Outlet and Donation outbound orders following required SOPs and documentation
Ensure products are handled with care and staged correctly for pickup or transfer
Clean and reset work areas after outbound operations
Sort recyclable materials by type (plastic, metal, wood, foam, etc.) and remove contaminants or hazardous items
Operate recycling equipment such as balers, compactors, shredders, grinders, and forklifts (if trained)
Maintain recycling work areas using 5S standards and assist with basic equipment upkeep
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

1+ year of warehouse or distribution center experience
High school diploma or GED required
Basic computer skills and familiarity with warehouse systems or scanners
Strong attention to detail with the ability to work in a fast-paced environment
Ability to lift up to 50 lbs and move larger items with assistance
Ability to stand, walk, and perform physical tasks throughout the shift
Willingness to operate warehouse equipment (training provided)
Commitment to safety and following established procedures
Steel-toed boots or shoes are required during work hours

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

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About Four Hands