Reservations Agent

Our mission at SantAnna is to deliver the best of Mykonos lifestyle through leisure, music, food, beverage and clubbing amongst others!

We believe that exceptional talent is vital for the company to thrive and to continue revolutionizing leisure and entertainment globally.
Our cosmopolitan team attracts enthusiastic, creative individuals who, together, make wonderful ideas become a reality.
Having a great time at work is part of how we offer a great service.

Join us in creating unique experiences

Join the team

Reservations Agent

Mykonos, Paraga

Job description

SantAnna is looking for a Reservation Agent that will assist in the Reservations Department helping guests to book their visit. The successful candidate must be a friendly and welcoming person who will be responsible to help our guests throughout the booking process in a way that will fit their needs, by proposing different packages, amenities and activities that SantAnna has to offer.

Responsibilities

• Promptly answer reservation inquiries via telephone, email and/or in person in a friendly and professional manner following the company's brand standards.
• Analyze data to determine availability and rates.
• Enter reservations into SantAnna system in a complete and accurate manner.
• Utilize proper selling techniques and strategies to maximize budgeted venue occupancy and ancillary revenue goals.
• Produce and sent letters of confirmation and other well-written correspondence.
• Give detailed information as needed to callers regarding rates, packages and all aspects of the venue operation.
• Produce reports based on the job training procedure that assist the Management Team to understand the Revenue and Occupancy progress.
• Perform Front Desk Agent duties during peak times or in occasions of full shifts.

Requirements

• Proven working experience as a Reservations Agent for minimum 2 years in 5* hotels, high-end restaurants or comparable, in terms of quality, beach compounds.
• Very good knowledge of English and Italian language. Additional languages will be considered a plus.
• Patience and flexibility towards demanding circumstances with guests.
• Ability to make each guest of SantAnna feel unique, welcomed and generally feel like "home".
• Computer literacy.

Candidate profile

• Internal drive and willingness to work in a demanding, challenging and fast‐paced work environment.
• Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team.
• Professional communication skills along with an innate teamwork mentality.

Benefits

SantAnna offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

SantAnna offers a seasonal working contract from May to September.