The ad says“A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution”
The ad says“A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution”
The ad says“A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution”
The ad says“A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution”
The ad says“Experience in SaaS industry required, Healthcare SaaS experience preferred”
Values
The ad says“Experience with Salesforce preferred”
The customer Renewals Manager focuses on the latter half of the customer lifecycle: securing contract renewals, negotiating terms, and minimizing revenue churn
The Renewals Manager will be measured on ability to eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account
The territory encompasses a customer base worth $30M to $40M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams, like Customer Success and Sales, to ensure their success is absolutely pivotal to Bluesight’s continued growth
Demonstrate strong organization to manage the renewal lifecycle, from quoting, internal approvals, negotiation, and contracting
Manage and negotiate all existing renewal contracts for customer accounts, effectively communicate contract terms, path to value, and position Bluesight for a positive outcome
Strong project management practices, including the management of multiple renewal engagements, all commencing a minimum of 90 days prior to renewal date
Maintain accurate and up-to-date data in CRM, such as contact details, forecasting, correct pricing, and pipeline management
Assist customers with requests related to renewal maintenance, and invoicing
Foster relationships with your client base
Achieve and exceed established dollar and unit retention targets (by customer and by product) and upsell/cross sell expansion
Probing for additional sales opportunities on all customer calls
Develop a thorough understanding of the customers unique business goals and needs
Lead quarterly account review sessions with Bluesight Commercial Leadership to communicate customer risk, overall health, and areas of business expansion
Benefits
Unlimited Vacation
Fully Remote
Comprehensive Insurance
Home Office Stipend
Monthly Health & Wellness Stipend
Short & Long Term Disability Coverage
401K Program (via Vanguard) with up to 4% company match
Paid Parental Leave
Investing Into Your Career Growth
Local Meetup, Team & Company Retreats
Preferred experience
Experience with Salesforce preferred
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
Experience in SaaS industry required, Healthcare SaaS experience preferred
Ability to quickly establish rapport and build relationships
A minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution
Ability to read situations and people and react accordingly
Proven ability to meet deadlines and deliver results in a timely manner
Demonstration of a client service focus to all interactions
