Receptionist

The role:
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible to manage the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.

Key responsibilities:

• Greeting, welcoming, and escorting the guests to the different rooms.

• Answering incoming calls and emails.

• Addressing questions and complaints.

• Servicing of amenities during the waiting time.

• Creating sales opportunities, promoting and upselling.

Who you are:

• Experience in the hospitality industry.

• Professional English level is required.

• You are completely customer-oriented and have excellent interpersonal skills.

• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.

Shift patterns:

• Shifts are organised on a rotating schedule and are planned at least two weeks ahead.

• Operating hours start at 7:00 AM and end at 11:30 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.

Why you should join us:

• Permanent contract and 36 working hours.

• Hourly rate: Your hourly rate will be £13.68.

• Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays and, 25% supplement pay for overtime. In addition, you can earn tips.

• Career progression: Explore career progression opportunities within our team.

• Discounts: Benefit from 30% off our AIRE experiences worldwide.

• Complimentary gym access.

• Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.

• Enhanced maternity and paternity pay and time off.

• Birthday gift: Enjoy an AIRE experience on your birthday!

• Employee of the month benefits.

• Canteen perks: Access to coffee and fruits at our canteen.

• Referral program: Get rewarded for referring potential colleagues.

• Pension contribution: AIRE will contribute to your pension scheme.

• Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

• Extra days holiday based on years of service.

About us:

AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.

At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.

The London venue:

You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.