Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 1200+ enterprise clients to process over $300 bn volume annually.
How will you add value to the OpenPayd journey?
Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviews
Assess the completeness, accuracy, and quality of case handling, documentation, and decision-making
Verify compliance with internal policies, procedures, regulatory obligations, and risk frameworks
Identify errors, inconsistencies, control weaknesses, and areas requiring remediation
Document review findings and provide clear, constructive feedback to operational teams and managers
Produce quality control reports, scorecards, trend analysis, and management information (MI)
Monitor recurring issues and identify opportunities for process improvements and targeted training
Support root cause analysis and corrective action plans.
Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistency
Contribute to the development and maintenance of quality control methodologies, checklists, and review frameworks
Assist with regulatory, internal audit, and compliance assurance activities where required
Support the expansion of the Quality Control framework into additional operational functions over time
Participate in quality initiatives designed to improve efficiency, effectiveness, and customer experience
Help drive a culture of quality, accountability, and continuous improvement across Operations
The ideal candidate will have the following:
Experience in Quality Control, Quality Assurance, or a similar operational oversight role
Strong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes
Knowledge of transaction monitoring and financial crime controls
Excellent attention to detail and analytical skills
Strong written and verbal communication skills
Ability to assess complex cases and apply policies consistently
Experience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environments
Understanding of AML, sanctions, fraud, and financial crime regulations.
Experience with quality assurance frameworks, audit methodologies, or compliance testing.
Familiarity with case management and workflow systems
Our perks and benefits:
Personal training budget - £3000
Cycle to Work scheme
Discounted gym membership - £80 towards any gym
Corporate discounts via PerkBox
Travel loan
Company Pension plan
Health, Dental & Life Insurance
Wednesday office breakfasts, office fruits and a full bar & regular team socials
25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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