Establish and lead OpenPayd’s Quality Assurance function, including its operating model, governance arrangements and strategic roadmap.
Develop, own and maintain a robust, risk-based Quality Assurance framework.
Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.
Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.
Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.
Track remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately.
Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.
