Outsourcing Advantage is a boutique BPO provider specializing in back-office and operational support for U.S.-based businesses. We are seeking an experienced Property Management Coordinator to support the daily operations of a U.S.-based property management company.
The ideal candidate has prior experience in U.S. property management, is fully bilingual in English and Spanish, and excels at communicating with tenants, property owners, and vendors. This role involves coordinating maintenance requests, supporting lease administration, maintaining accurate records, and ensuring smooth day-to-day property operations while delivering exceptional customer service.
Responsibilities
- Serve as the primary point of contact for tenants, property owners, vendors, and contractors.
- Respond to tenant inquiries and resolve issues professionally and promptly.
- Coordinate maintenance requests and dispatch vendors while tracking work orders through completion.
- Follow up with vendors and tenants to ensure maintenance issues are resolved in a timely manner.
- Schedule property inspections, maintenance visits, vendor appointments, and property showings when required.
- Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates.
- Maintain accurate tenant, lease, and property records within the company's management system.
- Assist with rent collection, payment follow-ups, and account inquiries when applicable.
- Monitor shared inboxes, answer incoming phone calls, and respond to general inquiries.
- Prepare reports, documentation, and correspondence as needed.
- Coordinate with the property management team to support efficient day-to-day operations.
- Ensure compliance with company policies and established property management procedures.
Requirements
- Proven professional experience in U.S. Property Management.
- Fully bilingual in English and Spanish (spoken and written).
- Excellent verbal and written communication skills.
- Strong customer service, conflict resolution, and interpersonal skills.
- Experience coordinating maintenance requests and communicating with vendors.
- Strong organizational and time management abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- High level of attention to detail and excellent follow-up skills.
- Ability to work independently while collaborating effectively with a team.
- Proficiency with Microsoft Office and/or Google Workspace.
- Experience using property management software such as AppFolio, Buildium, Yardi, Propertyware, Rent Manager, or similar platforms.
- Ability to overlap working hours with U.S. Eastern Time business hours
- Reliable high-speed internet, headset suitable for frequent calls, quiet workspace, and backup power for remote work
Preferred Qualifications
- Experience working remotely with U.S.-based companies.
- Knowledge of Fair Housing guidelines and general U.S. property management best practices.
- Experience coordinating vendors, contractors, and maintenance operations.
- Experience supporting multiple properties or property portfolios simultaneously.
- Familiarity with CRM systems and digital documentation workflows.
- Experience with leasing coordination, tenant screening, and lease documentation.
- Associate's or Bachelor's degree in Business Administration, Property Management, or a related field is a plus.
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekends off.
