Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
The Project Coordinator 1 is an entry level role that ensures efficient business customer order fulfillment and implementation by coordinating necessary resources and managing construction schedules. They Project Coordinator 1 communicates with stakeholders and adheres to strict timelines. The job supports field services within established guidelines and under direct supervision.
The Project Coordinator 1 is a hybrid role that will be based either in the Comcast Business Naperville office (1415 W Diehl Rd. Naperville, IL 60563) or the Comcast Business Denver office (8000 E Iliff Ave. Denver, CO 80231) four-days per week.
Job Description
Core Responsibilities:
- Coordinates implementation timelines for multiple Comcast Business customers across the US, ensuring deliverables are approved and portal-uploaded within the designated 24-hour timeframe.
- Updates project statuses hourly, strictly adhering to client-dictated scheduling deadlines.
- Conducts preparatory confirmation calls with field technicians to ensure punctuality and readiness for service.
- Informs management and clients of project statuses and escalates change requests through the approved process.
- Escalates field operational issues to management for immediate attention and resolution.
- Meets KPI objectives by maintaining productivity standards and timely task completion.
- Manages material procurement and delivery logistics, including accurate purchase order creation in compliance with purchasing policies.
- Assists with the coordination of field service operations, ensuring seamless execution and adherence to established protocols.
- Cross collaborates with field technicians, customers, leads, and project managers to ensure successful implementations.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Resilience, Teamwork, Workplace Organization
Compensation
Base Pay: $19.87
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
