Program Practice Specialist

• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client.

• Manage daily administrative duties for each service line to include death certificates, documentation queries, committee notes and follow-up, virtual health cart support, scheduling support, and management.

• Daily Census management and patient assignment to include EMR reconciliation.

• Market services and the hospital to ensure retention of existing referral sources and to grow new referrals and volumes.

• Support co-workers in audit and billing and comply with ICD10/CPT coding and chart review to ensure accurate documentation and billing.

• Enhance Client, PCP, Patient, and Provider Satisfaction as well as Quality, Case Management, Emergency Department, and other facility relations. Assist in satisfaction surveys for the client and clinician teams.

• Communicate with PCPs and Consulting Specialist results pertaining to satisfaction, growth, and discharge summary follow-ups.

• Complete Tracking Forms designated for the Hospitalist Program. Analyze and recommend needed improvements to both employer and Hospital leadership teams.

• Identify on site production, performance, or other issues; recommend strategies for improvement.

• Assist in monthly scheduling and completion of provider schedules for designated client site to ensure quality patient care and efficient use of resources.

• Facilitate engagement of HM Medical Director to result in meeting participation, new provider recruiting and retention targets.

• Creation and facilitation of meeting agendas, meeting summaries, and follow-up plans.

• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client.

• Establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers (HM representatives, ED representatives, Virtual Health clinicians, and Anesthesia providers if contract includes these services).

• Liaison between employer and hospital personnel involved in medical records process.

• Oversee daily operations regarding physician signatures, provider credentialing, physician completion of medical records and physician completion of daily billing.

• Assist in Onboarding activities for new clinicians: meet and greet with introductions, MSO support, badge access, office set-up, etc.

• Availability by phone or pager for schedule emergencies, patient complaints, or other facility issues.

• Other duties deemed necessary and assigned by leadership.

Knowledge, Skills, and Abilities:

• Experience working in a professional or medical based office environment.

• Excellent verbal and written communication and organizational skills.

• Able to effectively work autonomously and collaboratively in a team environment.

• Ability to build effective relationships at all levels within the organization.

• High attention to detail and follow-through.

• Intermediate Microsoft Office proficiency (i.e., Outlook, Excel, and PowerPoint)

EDUCATION:

• High School diploma or GED.

• Bachelor’s degree, preferred.

WORK EXPERIENCE/QUALIFICATIONS:

• 2+ years of office management experience.

• 2+ years of experience in Practice Management or Healthcare. 

• Project Management experience working within or alongside hospital-based environment or functional areas.

• Knowledge and understanding of ICD 10 and CPT coding. 

PRIMARY LOCATION:

• Shenandoah Memorial Hospital - Woodstock, VA