Program Manager – Employee Experience

Position Overview:

We are seeking a program leader to join our lean, high-impact HR team as the Program Manager – Employee Experience. In a healthcare environment, culture and retention are directly linked to operational excellence, staff well-being, and quality patient care.

Schedule & Location: This role requires a local Minnesota candidate who can work on-site at our downtown Stillwater, MN office 1 to 2 days per week, with hybrid flexibility for the remaining days.

Travel: Occasional travel required (10% or less), primarily to attend the Annual Provider Conference, Bluestone Connect Events in the Bluestone markets (Minnesota, Wisconsin, Florida), and select marketing functions throughout the year.

Salary Range: $85,000 - $100,000. Salary commensurate with experience.

Responsibilities:

• Data, Analytics & Retention Strategy (50%)
  • Survey Administration: Own the end-to-end administration of all employee feedback mechanisms (annual engagement surveys, pulse surveys, onboarding checkpoints, exit/stay interviews).
  • Predictive Insights: Translate qualitative and quantitative sentiment data into clear, actionable dashboards for executive leadership and department heads, identifying turnover risks before they escalate.
  • Manager Empowerment: Develop standardized action-planning toolkits, stay-interview frameworks, and intervention playbooks for business unit leaders to deploy within their specific teams.
  • Metric Ownership: Track critical retention metrics—including 90-day onboarding attrition, department-level turnover, manager effectiveness scores, and engagement sentiment.
    

• Strategic Internal Communications (30%)
  • Executive & Organizational Comms: Partner with executive leadership to design clear, transparent change-management communications and organizational updates.
  • Culture Narrative: Craft messaging that reinforces company values, strategic milestones, and employee value proposition across a multi-site healthcare workforce.
  • Feedback Loops: Maintain active, two-way feedback channels between frontline healthcare staff and leadership to foster trust and psychological safety.

• Culture-Building & Recognition Frameworks (20%)
  • Recognition Systems: Design, scale, and manage enterprise-wide recognition frameworks that celebrate employee milestones and clinical/operational performance.
  • High-Impact Events: Oversee the strategic direction, theme, and ROI for a select few signature annual cultural events (supported by executive administrative resources for tactical execution).
  • Employer Brand: Align internal cultural initiatives with external employer brand efforts to boost frontline talent attraction and pride.
    

Qualifications:

Education/Certification/Experience

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field required. (Master’s degree preferred).
  Minimum of 5–7 years of progressive experience in corporate communications, internal communications, or public relations
  

Knowledge/Skills/Abilities

• Demonstrated ability to analyze engagement data, spot retention trends, and present executive-ready insights.
• Exceptional stakeholder management skills; proven ability to coach and hold operational leaders accountable across a matrixed organization.
• Exceptional written and verbal communication skills; capable of writing for both executive audiences and frontline staff.
• Experience designing repeatable processes, managing cross-functional roadmaps, and managing program governance.
  
• Demonstrated compatibility with Bluestone’s purpose, core focus, and core values
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA)
• Retirement plan with 4% matching contributions
• Nine (9) paid holidays for office closures
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees
• Company sponsored cell phone, laptop and computer accessories