Program Associate - Energy Access and Livelihood ( Installation & Maintenance)

Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. Join a rapidly growing company in an exciting and dynamic work environment.  As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. 

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan,  India and Vietnam.

CES CAREs (Customized Applications for Rural Economies) and CES Foundation, initiatives of Customized Energy Solutions (CES) India, promote decentralized renewable energy (DRE) for inclusive rural growth. Operating across Meghalaya, Nagaland, Jharkhand, and Maharashtra, CES CAREs fosters rural innovation, micro-entrepreneurship, and women’s empowerment through its “3I Framework” — Innovate, Include, Integrate.

In Africa, CES advances DRE and productive use of energy (PUE) solutions to strengthen livelihoods and climate resilience. Working with partners such as ENGIE Energy Access, Caritas Zambia, NRECA International, and JACANA, CES supports solar irrigation, livelihood centers, and mini-grid optimization. Its efforts across Zambia and East Africa focus on local capacity building, sustainable technology deployment, and ecosystem development — translating global expertise into scalable, community-driven models that link clean energy access with agriculture, water, and MSME development.

Job Description

Job Summary

We are seeking a dedicated and highly motivated individual to join our team as a Program Associate - Energy Access and Livelihood (Installations and Maintenance). In this role, the candidate will be responsible for the successful installation, support, and maintenance of various machines and appliances. The candidate will work closely with cross-functional teams, including product partners and customer success, to enhance our service delivery and help improve the livelihoods of the communities we serve through our partners.

Key Responsibilities:

Installation and Technical Support:

• Coordinate and oversee the installation of Productive use of electricity machines and appliances, either on-site or remotely, ensuring adherence to company standards and client specifications.
• Provide technical assistance during and after the installation process, addressing troubleshooting, system testing, and configuration requirements.
• Serve as the primary point of contact for customers post-sale, assisting with technical queries, providing product updates, and ensuring prompt resolution of any issues.

Documentation and Reporting:

• Maintain comprehensive records of installation procedures, client feedback, service reports, and all relevant documentation.
• Document system performance, issues encountered, and resolutions provided to ensure consistent quality across installations and services.

Collaboration with Internal Teams:

• Work closely with Product Partners, Product Teams, and the Customer Success Team to continuously improve installation processes, service protocols, and customer experiences.
• Participate in regular team meetings to provide updates and feedback on installation progress, system performance, and customer satisfaction.

Training and Education:

• Provide end-user training on the proper use and maintenance of installed PUE Machines and appliances, ensuring customers are well-equipped to manage their systems effectively.

Service and Maintenance:

• Monitor the performance of installed systems, identifying any necessary upgrades or preventive maintenance to ensure long-term functionality.
• Conduct routine and scheduled maintenance on installed systems to ensure optimal operation.
• Respond to service requests promptly, ensuring timely follow-up and issue resolution.

Inventory and Tools Management:

• Maintain an accurate inventory of tools, products, and materials required for installation and service tasks.
• Ensure that service records, inventory logs, and customer feedback are maintained and updated regularly.

Compliance and Safety:

• Ensure that all installations and service activities are carried out in compliance with safety regulations, industry standards, and internal policies.
• Proactively identify any safety concerns and escalate as necessary to prevent accidents or incidents.

Additional Duties:

• Perform other duties as reasonably assigned by the Manager or senior management team.

Qualifications

• A degree or diploma in a relevant technical field such as Electrical and Electronics, Electrical and Mechanical, Energy, or similar.
• Prior experience in Motor and their control panels, installations, or technical support preferred.
• Prior experience in food and value chain processing machines installations and maintenance is a great added advantage.
• Experience working with renewable energy systems is an advantage.
• Strong technical troubleshooting and problem solving skills.
• Knowledge of electrical systems, food processing machine and their installation/maintenance.
• Ability to effectively communicate with customers, internal teams, and external stakeholders.
• Ability to provide clear and concise technical explanations to customers.
• Strong time management and organizational skills, with the ability to manage multiple tasks simultaneously.
• Proactive approach to problem-solving and a keen eye for identifying potential issues before they arise.
• Ability to work collaboratively with colleagues across different functions to achieve common goals.
• Certifications and a member of Engineers Institute of Zambia (EIZ) preferred.

Additional Information

Salary is commensurate with experience.  Customized Energy Solutions offers competitive salary commensurate with experience. Involves extensive travel—around 80%—to rural communities and field project sites throughout Zambia, which may occasionally require overnight stays. This is a contractual position for a duration of one year, with the possibility of extension based on organizational requirements and individual performance.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.