Working as part of the Campaign Production Hub, you will support the delivery of cross-channel campaigns from approved creative concepts through to final output. You will assist with project co-ordination, administration, trafficking, and reporting to ensure campaigns are delivered efficiently and on time.
You will work closely with the Client Services team, Creative Studio, and Production to help manage briefs, track progress, and keep all systems and documentation up to date. This role is ideal for someone organised, detail-oriented, and keen to build a career in campaign production.
Key Responsibilities:
Project Support & Coordination
- Support the Campaign Production team in delivering projects from briefing through to completion
- Assist in translating client briefs into clear internal documentation for Creative Studio teams, and working with teams internally on briefs and resource management
- Help co-ordinate tasks across teams to ensure smooth and timely delivery
- Maintain accurate project timelines and flag any changes or risks to senior team members
- Chair weekly resource meetings with internal studio to plan upcoming resource for pipeline jobs
Trafficking & Workflow Management
- Traffic briefs, assets, and deliverables between Client Services, Creative, and Production teams
- Ensure all work is correctly routed, prioritised, and scheduled within internal workflows
- Manage job setup and updates within systems (including Storyteq, and Monday)
- Track asset delivery and ensure correct formats are produced for each channel
Reporting & Tracking
- Maintain project trackers and status reports across all live campaigns
- Set up and Run weekly/monthly reporting on project progress, delivery status, and performance metrics
- Help monitor workload and resource allocation across the team
- Ensure all data is accurate and up to date for internal and client reporting
Administrative Support
- Maintain organised project documentation, including briefs, feedback, and approvals
- Ensure systems (including Storyteq) are kept fully up to date at all times
- Support finance processes such as PO tracking and invoicing administration in collaboration with the CS team
- Assist with meeting scheduling, note-taking, and follow-ups where required
Quality Assurance Support
- Conduct initial checks on creative outputs for accuracy, completeness, and alignment to brief
- Ensure correct file naming, formats, and version control across deliverables
- Escalate any inconsistencies or issues to senior team members
Collaboration & Communication
- Work collaboratively with internal teams to ensure alignment on project progress
- Build positive working relationships with key stakeholders across the business
- Support communication of updates, timelines, and actions within the team
- Escalate risks or delays early to Production or Project Managers
Requirements
- Some experience in a production, project coordination, or administrative role (agency experience beneficial but not essential)
- Understanding of creative and production processes is advantageous
- Strong organisational and time management skills
- High attention to detail and accuracy
- Comfortable managing multiple tasks in a fast-paced environment
- Good written and verbal communication skills
- A proactive attitude with a willingness to learn and develop
Skills & Behaviours
- Organisation & Attention to Detail: Highly structured approach to managing tasks and information
- Communication: Clear and professional when working with internal teams
- Teamwork: Collaborative, supportive, and willing to help across projects
- Adaptability: Able to respond to changing priorities and workloads
- Proactivity: Takes initiative to keep work moving and flag issues early
- Learning Mindset: Eager to develop knowledge and skills within campaign production
- Resilience: Comfortable working in a fast-paced, deadline-driven environment
Benefits
Work’s a treat!
Perks at ITG — alongside a competitive salary, here's what you can look forward to:
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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