The ad says“Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required”
The ad says“Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues”
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Understanding of KMS interfaces (KMIP, REST API, etc.)”
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required”
The ad says“Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required”
The ad says“We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills”
The ad says“Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required”
The ad says“Understanding of KMS interfaces (KMIP, REST API, etc.)”
The ad says“Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues”
The ad says“Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required”
The ad says“We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills”
Values
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus”
The ad says“Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus”
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)”
The ad says“Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus”
The ad says“Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus”
We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as needed basis
Benefits
Generous Leave: Fortanix offers generous leave packages including competitive PTO, a global recharge day every quarter, paid volunteer time off and paid parental leave
Insurance: We offer competitive health, dental, and vision plans as well as short-term and long-term disability and life insurance
Financial: Our financial benefits include Employee Stock Options for every employee
Flexible Work Options: Hybrid or remote work options depending on location
Social: Socialize with your co-workers through company-provided lunches and dinners for in-office employees, quarterly beer bashes, weekly happy hours, and other special events
Preferred experience
The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams
Ability to work in a highly fast paced, rapid growth environment
Understanding of KMS interfaces (KMIP, REST API, etc.)
Strong collaboration, written and communication skills
Hands-on 5 to 12 years related experience working in a support organization
Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required
Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
