Product Manager, Platform Experience
BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.
Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc. 5000 list for five years running.
Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications and recognized as the Leader in Forrester Research’s The Forrester Wave™: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com
About the Role
We are seeking a customer-obsessed Product Manager to partner with our design and front-end engineering teams to own the end-to-end user experience of BillingPlatform. This is a highly visible individual contributor (IC) role at the intersection of user research and design execution — responsible for ensuring that our user interface and workflows are not only powerful, but intuitive, consistent, and delightful to use.
Updating the interface of enterprise software is a delicate operation. Our customers run critical billing and revenue operations on our platform every day; a disorienting UI change can cost them hours of retraining and erode hard-won trust. You will treat go-to-market (GTM) execution as a first-class part of the product lifecycle, proactively planning rollouts so that experience improvements help customers rather than surprise them.
Responsibilities
- Manage the Experience Backlog: Maintain a prioritized view of UX improvements, interaction patterns, and design system investments across customer-facing surfaces.
- Partner with Design: Serve as the primary product counterpart to the design team—setting clear briefs, managing feedback cycles, and translating design concepts into development sprint planning.
- Own the Sprint Backlog: Act as the Product Owner for a dedicated design-and-front-end engineering squad, writing precise user stories, interaction states, and acceptance criteria.
- Execute GTM & Rollouts: Own go-to-market execution for every platform experience change — this is a primary responsibility, not a final step. Define how each improvement reaches customers through phased rollouts, feature flags, in-product guidance, release notes, training materials, and field enablement, and work closely with Customer Success and Support so no one is caught off guard.
- Champion UX Standards: Collaborate with feature PMs across the organization to enforce design system standards, ensuring new capabilities match the platform's design language.
- Analyze & Research: Conduct lightweight user research, usability reviews, and behavioral analytics tracking to proactively identify and resolve workflow friction points.
- Drive Platform-Wide Rollout: Coordinate across teams so platform-wide experience changes are adopted and rolled out in unison, not piecemeal.
- Define & Track Success Metrics: Define and track UX success metrics — task completion rates, time-on-task, error rates, and satisfaction scores — and use them to guide prioritization.
- Represent the Experience: Carry the platform experience vision into executive reviews, customer briefings, and prospect demos.
- Benchmark the Market: Perform competitive UX analysis against market leaders to identify differentiation opportunities.
The Experience and Skills You Bring
- Product Foundation: 4+ years of Product Management experience, with a focus on user experience, design systems, or platform-level work in a B2B SaaS environment.
- UX Literacy: Working knowledge of usability principles and interaction design patterns. You can provide specific, meaningful feedback on wireframes and prototypes.
- Enterprise UI Surface Ownership: Experience managing customer-facing UI components such as dashboards, complex workflows, data visualization, or configuration portals.
- Enterprise UX Change Management: Experience introducing UI changes to enterprise customers with minimal disruption — phasing rollouts, using feature flags, providing in-product guidance, and communicating through release notes and training materials so that potentially jarring updates become moments that reinforce customer confidence.
- Tooling: Proficiency navigating Figma prototypes and leaving structured design feedback. Experience using behavioral analytics tools like Pendo is a strong plus.
- Systems Thinker: An understanding of the difference between platform, product, and configuration layers, with a commitment to maintaining visual consistency across an entire ecosystem.
- AI-Augmented Ideation: Early adopter of AI-powered design or prototyping tools (e.g., Figma Make, v0, Claude) to accelerate product discovery and cycle times.
- Communication & Influence: Exceptional verbal and written English. You can articulate a UX vision to an executive, write a precise acceptance criterion for an engineer, and give a designer a clear brief — all with the same underlying clarity.
Your Mindset and Approach
- Careful Changemaker: You understand that improving an enterprise product is not the same as improving a consumer app. Our customers have trained teams, documented workflows, and production operations that depend on the interface behaving the way they expect — so you never ship a UX change without a clear plan for how customers learn about it, adapt to it, and benefit from it.
- Customer First: You start with the user — investing in personas, workflows, and pain points before forming opinions about solutions, and conducting lightweight discovery continuously rather than only at kickoff.
- Data-Informed: You don't just ship features; you track whether users engage with them, define UX success metrics, and iterate based on behavioral data.
- Master of Collaboration: You build bridges between design, engineering, and go-to-market teams, ensuring everyone understands the experience vision and their role in delivering it.
Benefits
- Competitive compensation with a robust benefits package, including medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and wellness perks
- Medical insurance coverage effective on the first day of employment
- 401(k) match that is 100% immediately vested
- Discretionary and charitable time off program
- Home office setup allowance for fully remote employees
Compensation & Equal Opportunity
The base salary range for this position is $130,000–$150,000 per year plus bonus, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws.
BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
