POSITION DESCRIPTION:
We are looking for an experienced and commercially minded Product Manager to support a portfolio of physical products, specifically professional hand tools, across the US and Canadian markets. This is a hands-on, hardware-focused product management role encompassing product development, lifecycle management, and market execution.
The ideal candidate has a strong foundation in product management, enjoys working cross-functionally, and is looking to grow into a more strategic leadership role within a global product organization. You will collaborate closely with senior product leaders, global R&D and engineering teams, sales, and marketing to bring high-quality professional tools to market.
ROLES & RESPONSIBILITIES:
Product & Market Execution:
- Support the execution of product strategies for the North American market using market, customer, and competitor insights.
- Assist in managing the full product lifecycle from concept through launch, optimization, and discontinuation.
- Analyze market trends, customer needs, and competitor activity to inform product decisions.
- Help define product specifications, features, and value propositions aligned to customer pain points.
Product Development & Delivery:
- Work closely with global R&D, design, and sourcing teams to support product development projects.
- Contribute to product briefs, specifications, and development documentation.
- Track project timelines, milestones, and risks to support on-time delivery.
- Participate in product testing, validation, and feedback loops.
Go-to-Market & Launch Support:
- Support successful product launches by coordinating with sales, marketing, and operations teams.
- Assist with go-to-market planning including pricing, packaging, and promotional inputs.
- Help prepare sales tools, product training materials, and launch communications.
- Monitor post-launch performance and gather insights to inform improvements.
Commercial & Business Support:
- Contribute to business cases for new products, range extensions, and refreshes.
- Track product performance, margins, and key KPIs post-launch.
- Support range reviews and rationalization activities.
Customer & Market Engagement:
- Engage with distributors, sales teams, and end users to gather product feedback.
- Participate in tradeshows, customer visits, and industry events across the North American region.
- Bring the voice of the customer into product decisions.
Compliance & Quality:
- Support ensuring products meet US and Canadian regulatory, safety, and quality standards prior to launch.
- Assist with issue resolution relating to quality, compliance, or performance where required.
SKILLS & EXPERIENCE:
- 2+ years’ experience in product management or a closely related role.
- Experience within tools, hardware, or durable consumer goods preferred.
- Exposure to managing products through at least part of the product lifecycle.
- Understanding of US and Canadian markets and distribution models.
- Strong analytical skills with the ability to interpret data and customer insights.
- Good project coordination and stakeholder management skills.
- Technical curiosity and the ability to translate product features into customer benefits.
- Clear, confident communicator with good presentation skills.
