The ad says“Background in A/B testing, causal inference, or experimentation platforms for consumer-facing products”
The ad says“Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)”
The ad says“3+ years of Consumer Product Management experience, with substantive experience building applied AI/ML-powered or data-intensive products”
The ad says“Background in A/B testing, causal inference, or experimentation platforms for consumer-facing products”
The ad says“3+ years of Consumer Product Management experience, with substantive experience building applied AI/ML-powered or data-intensive products”
The ad says“Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)”
The ad says“Background in A/B testing, causal inference, or experimentation platforms for consumer-facing products”
The ad says“Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)”
The ad says“Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)”
The ad says“Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)”
The ad says“Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)”
Hims & Hers is redefining wellness and healthcare with a fully integrated consumer, clinician, and pharmacy experience designed for the way patients want to be treated today
We are hiring a Product Manager, AI to lead the next generation of AI-powered experiences across our patient experiences. You’ll drive the roadmap for how AI shows up in our consumer journeys - guidance, education, adherence, and ongoing health support
This role sits at the intersection of consumer experience, messaging, and provider workflows, requiring someone who can apply AI capabilities towards delightful, trustworthy and high-impact product experiences
You’ll work end-to-end: from shaping product vision and metrics, to partnering with engineering, data science, design, clinical, and operations to ship and iterate
If you’re excited by building creative, AI products grounded in measurable health and business outcomes that make people feel better, this is the role for you
Drive AI projects and roadmaps across key journeys on the patient and messaging experience from 0 -1 concepts to global scale
Define clear problem statements, success metrics, and guardrails that balance user value, clinical safety, and business impact (engagement, adherence, LTV, provider throughput)
Bridge patient and provider experiences, ensuring AI surfaces are coherent across patient interfaces, provider tools and internal workflows
Partner with Engineering, Data, and Applied AI teams to turn model capabilities (LLMs, agents, retrieval, personalization systems) into delightful user experiences
Design AI systems with safety and trust as first-class: align with Care Operations, Clinical, and Legal teams to define escalation rules, failure modes, and safeguards
Drive experimentation and continuous learning, using A/B tests, cohort analysis, and qualitative research to refine experiences and tune models against real-world outcomes
Champion grounding and truthfulness by integrating structured data, guidelines, and retrieval into AI flows, and by defining bar-raising evaluation standards for hallucination and safety
Work with Operations and Support teams to understand edge cases, failure scenarios, and operational load, folding those insights back into product and system design
Communicate clearly and crisply with executive stakeholders, surfacing tradeoffs, risks, and progress across a portfolio of AI initiatives
Benefits
Generous PTO: Take the time you need, when you need it - including generous parental leave
Full healthcare: High-coverage medical, dental & vision coverage for individuals and families
Retirement planning: Take advantage of our 401(k) plan including contribution matching
Work from anywhere: We are a remote-first company, so you can work from anywhere you like in the uS
Robust compensation: We offer competitive salary bands and stock options
Employee discount: Employees can take advantage of product discounts
Utility stipend: A extra $75 each month to cover extra cell phone, internet, or data usage
Spending accounts: Options for additional HSA and FSA plans to help toward healthcare costs
Preferred experience
3+ years of Consumer Product Management experience, with substantive experience building applied AI/ML-powered or data-intensive products
Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)
Demonstrated ability to define and iterate on metrics, including user-level (activation, retention), system-level (goal completion, latency), and safety/quality metrics
Excellent cross-functional communication and influence skills that builds trust across disciplines and seniority levels
A track record of shipping high-quality consumer experiences that drive engagement, retention, and measurable business outcomes
Strong product sense for consumer guided experiences (e.g., assistants, flows, onboarding, or habit-forming products) and how to keep them intuitive, simple and trustworthy
Background in A/B testing, causal inference, or experimentation platforms for consumer-facing products
Operate with radical accountability: own outcomes end-to-end
If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match
