Processing Specialist I

POSITION OVERVIEW

The Processing Specialist I provides transactional and administrative support to the Customer Service/Product Support function. This role is responsible for routine customer communications, order entry, warranty processing, and accurate data management while following established procedures.

WHAT YOU’LL DO

• Respond to customer inquiries via phone, chat, email, and text messaging using established scripts, tools, and procedures.

• Collect required customer and order information and accurately create and update cases within the support ticketing system.

• Enter and process warranty and non‑warranty orders in accordance with documented procedures.

• Set up and process warranty exchanges under defined guidelines.

• Coordinate with logistics and internal teams to resolve basic shipping issues and order discrepancies.

• Assist customers with website sales inquiries and guided transaction support.

• Participate in departmental projects and process improvement initiatives as assigned.

• Other duties as assigned.

HOW YOU’LL DO IT

• Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.

• Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.

• Interpersonal savvy - Relating openly and comfortably with diverse groups of people. Building and maintaining solid working relationships with others.

• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.

• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.

• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.   

WHAT TO BRING

• High School Diploma or GED equivalent.

• Excellent communication and organization skills.

• 1+ years of customer service or administrative support experience.

• Proficiency in Microsoft Office Suite.

• Physical Demands: Must be able to sit or remain stationary for extended periods of time.