Process Excellence Lead

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

As a Process Excellence Lead, you will be a key contributor to our client’s Shared Services team within the Operations organization. We are seeking an experienced, data-driven, and hands-on professional with a background in designing simple and efficient business processes. As a member of the Process Excellence team, you will play a pivotal role in launching product and process initiatives. In this role, you will be responsible for leading programs and coordinating cross-functional teams to ensure operational readiness for key business changes. We are looking for someone experienced, data‑driven, and hands‑on, with a strong background in designing simple, scalable, and efficient business processes - preferably within a financial organization or in close collaboration with financial products.

YOU WILL

• Plan, perform, and implement process improvement initiatives utilizing Lean Six Sigma methodologies.
• Own the end-to-end lifecycle of product changes, managing cross-functional project members to ensure on-time and effective delivery of projects.
• Diagram, evaluate, and maintain operational processes.
• Lead key change management projects utilizing metrics and data to measure impact and identify indicators for future improvement opportunities.
• Design and conduct technical user acceptance testing, providing feedback and guidance to product partners to improve process performance and product quality.
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities.
• Collect data to identify the root cause of problems and utilize information to gain cross-functional alignment, and implement business changes.
• Organize, lead, and facilitate cross-functional project teams
• Send regular updates to stakeholders across the company to communicate project status and progress.

Requirements

• 5+ years of experience in Project Management, Continuous Improvement, Product Operations, or a similar function.
• Experience working in a financial institution or with financial products in a regulated environment.
• Certification in Six Sigma, Project Management, or Design Thinking.
• Experience designing business processes that drive a positive end-user experience, reduce business risk, and increase overall workflow efficiency.
• Experience building processes within a regulatory environment.
• Experience leading complex, cross-functional projects.
• Experience in analyzing, documenting, and mapping operational processes through workflows

Benefits

Work Flexibility
We allow you to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Basic Benefits Package
We care about the health and well-being of our employees – we provide private medical care, a MultiSport card, and life insurance.

Development on Your Terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and Shared Experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.