Principal Solutions Architect

• We are seeking a highly consultative Principal Solutions Architect to support our most important customers
• This role is a critical technical position, spanning both product development and pre and post sales customer motions
• You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Solutions Engineers, Post Sales, and Product teams to drive measurable business and technical value through
• High priority customer technical leadership
• Docker field technical leadership
• This role reports to the Director of Solutions Architecture and operates at the intersection of technical depth, business acumen, and thought leadership
• Work with Docker’s most important customers and cross functional Docker teams to accelerate the customer’s container and AI journeys, focusing on developer workflows
• Engage with customer teams and cross functional Docker teams to gather customer’s technical/business goals and challenges related to their container and AI journey
• Create and manage engagement plans that span existing products and new Docker offerings to achieve critical business goals
• Oversee “design partner” rapid prototyping engagements with Docker engineering and customer teams to validate customer-product fit for new use cases
• Work with Docker teams to create/manage/deliver custom demos and content aligned to customer use cases
• Deliver high-impact enablement and best practices content to customer audiences from developer to C level
• Ability to travel up to 50% domestically and internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners
• Be a thought leader for a particular area of responsibility both internal and external to Docker, working with fellow Dockhands to create/manage/deliver content
• Gather field feedback from customer teams and Docker pre and post sales teams
• Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams
• Work directly with Docker product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact
• Be customer zero for new functionality produced by Docker product/engineering teams
• Give input on internal technical enablement and customer enablement needs, and review enablement content
• Assist the sales enablement team with internal technical enablement for new products and services
• First 30 days
• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
• You will learn how to navigate through award-winning sales tools such as; Salesforce, Outreach, Sigma, and Opine
• Actively engage with senior stakeholders, and manage relationships with clients
• You will work closely with your peers and shadow customer meetings to develop strategies to advocate for our customers
• At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role
• First 60 days
• You will be laser-focused on supporting the sales and customer success teams during your second month
• You will have connected with all of your team members
• You will gain in-depth knowledge of Docker’s products and how they impact our customers
• You will have an advanced understanding of tools, activities, and best practices to be successful in your role
• First 90 days
• In month three, you will be confident in your craft and ready to immerse yourself in our customer’s business needs fully
• You will continue efforts to improve messaging, processes, and activities
• Educate our clients about our product roadmap and undertake product training for users
• You will be ready to operate independently at full speed

Benefits

• 100% company paid medical premiums for employees and dependents
• Flexible Time Off Policy
• Employer Paid Holidays
• Generous Parental Leave (after 6 months of employment)
• Home Office Set Up Budget
• Monthly Technology Stipend
• Training Allowances
• Life and Disability Insurance
• Retirement Plans
• Virtual and In-Person Social Events
• Docker Swag
• Quarterly Hackathons

Preferred experience

• Experience in managing customer relationships at the technical and business level
• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis
• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person
• Experience developing collateral to assist customers with best-practice adoption
• Ability to solve technical problems and translate customer experience to actionable feedback for engineering
• Experience with Docker, container ecosystems, or adjacent technologies strongly preferred
• Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures
• Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred
• Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments
• Excellent communication, influence, and stakeholder management skills
• Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement
• Must be fluent in English
• Willingness to travel up to 50% domestically and internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners