Pool Manager

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Pool Club Manager

Job Description

Position Type: Seasonal | Location: Bay Terrace Center

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

ABOUT THE ROLE

To continue advancing the impact we have across the communities we serve, Commonpoint is hiring a Seasonal Pool Manager situated within the Pool Clubs.

Across the agency, our seasonal and part-time staff play a crucial role in driving our initiatives forward by supporting daily operations, program delivery, and organizational goals.

Agency Expectations:

• Support agency initiatives by carrying out assigned duties accurately and efficiently, while following established processes and contributing to basic data collection, reporting, or documentation as required.

• Use agency resources responsibly by following established procedures, safeguarding equipment and materials, and/or supporting cost-effective operations.

• Work effectively with supervisors, coworkers, and cross-department teams to ensure clear communication, timely task completion, and a positive, respectful work environment.

• Follow all safety protocols, policies, and procedures to maintain a safe work environment for staff, partners, and the public, and promptly report concerns or incidents.

Role Expectations:

• Maintain a safe, welcoming, and enjoyable environment for all members, guests, and staff at all times.

• Support membership growth and community engagement through strong service, programming, and outreach efforts.

• Assist in driving revenue growth through effective programming, operations, and member experience

• Ensure smooth, efficient daily operations of the Pool Club across all departments.

• Plan, direct, and supervise all aspects of pool club operations, ensuring alignment with organizational goals.

• Provide oversight of staff, members, and guests, maintaining a safe, positive, and well-managed environment.

• Collaborate with the BTC Senior Director to develop and implement operational and growth strategies.

• Manage daily administration, including staffing, scheduling, and support of budget oversight.

• Recruit, hire, train, and supervise seasonal staff, including lifeguards, head guards, gate staff, office staff, and maintenance teams.

• Conduct and oversee pre-season, post-season, and in-service trainings to ensure staff preparedness and compliance.

• Develop and implement staff schedules, operational routines, and standard procedures.

• Supervise, support, and evaluate all program and operations staff, ensuring accountability and performance standards are met.

• Maintain accurate records and documentation related to staff, programs, and facility operations

• Support efforts to increase membership, including outreach, retention strategies, and community engagement.

• Coordinate, manage, and monitor vendor relationships and contracts, ensuring compliance with all agreements.

• Oversee the ordering, inventory, and distribution of supplies and equipment.

• Implement and enforce emergency action plans, crisis management protocols, and safety procedures.

• Ensure full compliance with NYC Department of Health regulations and all applicable safety standards.

• Maintain overall facility cleanliness and organization, working closely with maintenance staff.

• Maintain working knowledge of pool operations, including water chemistry, backwashing, chlorination, vacuuming, and general upkeep.

• Oversee external vendors and contractors, ensuring work is completed according to agreed terms and standards.

• Foster a positive, professional environment that promotes strong staff morale and excellent member experiences.

• Demonstrate leadership, accountability, and professionalism in all aspects of the role.

• Adapt to changing operational needs, taking on additional responsibilities as required.

• Position requires flexibility to work various days and hours, including evenings, weekends, and holidays, based on operational demands.

QUALIFICATIONS & KEY ATTRIBUTES:

MINIMUM QUALIFICATIONS: 

• Must be at least 21 years of age

• Minimum 3–5 years of experience in aquatics, recreation, or facility operations, with demonstrated leadership responsibility.

• Proven experience in staff supervision, scheduling, and team management.

• Strong knowledge of pool operations, including water chemistry, maintenance processes, and safety protocols.

• Familiarity with NYC Department of Health regulations and aquatic safety standards (or ability to quickly learn and apply)

• Current CPR/AED and First Aid certification required (Lifeguard certification preferred)

• Strong organizational, administrative, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced, high-demand environment.

• Excellent communication and interpersonal skills, with the ability to engage members, staff, and vendors professionally.

• Experience with budget support, inventory management, and vendor coordination preferred.

• Proficiency in basic computer systems (email, spreadsheets, CRM systems such as Salesforce a plus)

• Must be reliable, detail-oriented, and able to exercise sound judgment.

• Ability to enforce policies while maintaining a positive member experience.

• Willingness to work a flexible schedule, including weekends and holidays.

KEY ATTRIBUTES: 

• Consistently shows up prepared, follows through on assigned responsibilities, and meets expectations within established timelines.

• Responds effectively to changing priorities, learns new tasks quickly, and applies feedback to improve performance.

• Adheres to safety protocols, policies, and ethical standards, and represents the agency professionally in all interactions.

WORKING CONDITIONS & JOB DETAILS

 Consider the following:

• Position is seasonal, typically running May through September, with pre-season planning and post-season wrap-up responsibilities.

• Work is performed in a combination of outdoor pool environment and office setting, with exposure to sun, heat, humidity, and varying weather conditions.

• Requires ability to stand, walk, and remain active for extended periods, while also performing administrative tasks.

• Must be comfortable working in and around water, including occasional hands-on support of aquatics operations.

• Involves physical activity, including lifting supplies, equipment, and assisting with facility setup and maintenance as needed.

• Physical Effort/Lifting: Sedentary to up to 20 pounds; medium lifting may be required up to 50 pounds on occasion.

• Responsible for overseeing daily operations across multiple departments, requiring constant awareness and multitasking.

• Must be able to work a flexible schedule, including weekends and holidays during the pool season.

• Requires attendance at all mandatory meetings, trainings, and leadership check-ins.

• Frequent interaction with members, guests, staff, and vendors, requiring strong customer service and conflict resolution skills.

• Expected to maintain a high level of visibility, professionalism, and leadership presence at all times.

• Role requires real-time decision-making, including handling emergencies, staffing challenges, and operational issues.

• Must ensure compliance with all safety regulations and organizational policies.

• Work environment is fast-paced, high-volume, and service-driven, especially during peak summer operations.

JOB DETAILS:

Location: Bay Terrace 

Pool Club Dates: 5/15/2026-9/20/2026 

Working schedule: 40hrs per week

In Person 

Commonpoint is an equal opportunity employer