Player Support Representative

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

This position will be 3 pm to midnight, Monday through Friday

What You'll Do

• Provide accurate information and support regarding customer accounts, products, and services

• Troubleshoot technical issues across computers, tablets, and mobile devices

• Handle live chat, email communications, inbound calls, as well as occasional outbound calls

• Communicate promotional offers and updates to VIP customers

• Identify, advance, and provide feedback on service issues or customer concerns

• Maintain strict customer confidentiality and data security standards

• Uphold what we value and remain current on internal processes and protocols

• Meet daily performance targets (approximately 70 customer contacts across channels)

• Adhere to SLAs, including responding to chats and calls within 45 seconds

What We're Looking For

• 0-2 years of customer support or call center experience preferred

• Be at least 21 years of age

• High school graduate or equivalent experience required; some college coursework preferred

• Strong problem-solving skills with the ability to think critically and resolve issues efficiently

• Excellent written and verbal communication skills

• Strong interpersonal skills with a customer-first approach

• Comfortable being camera-ready while working

• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred

• Experience troubleshooting computers, smartphones, and tablets

• Diligent with strong grammar, typing, and data entry accuracy

• Ability to work independently with good judgment and discretion

• Highly organized with strong time management skills

• Capacity to excel in a dynamic, high-demand setting

• Previous technical support experience is a plus

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.