Pharmacy Technician - Retail

JOB DESCRIPTION

TITLE:                                      Pharmacy Technician - Retail

REPORTS TO POSITION:      Varies

DEPARTMENT:                       Pharmacy

DATE LAST REVIEWED:       May 2026

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The St. Charles Health System Pharmacy provides a broad range of inpatient and outpatient pharmaceutical care services to ensure safe and effective medication use.  

POSITION OVERVIEW: The Retail Pharmacy Technician, under the direct supervision of a pharmacist, assists in providing pharmaceutical care to the patient by preparing, storing, ordering, billing, labeling, and distributing medications in a safe, accurate and timely manner in accordance with St. Charles Health System policies and procedures, and state and federal law. Pharmacy Technicians also perform other technical and clerical duties as necessary for the daily operation of the Pharmacy department. This position does not directly manage any other caregivers.

LOCATION: Pharmacy Technicians may be asked to work at multiple St. Charles Health System worksites at the request of leadership to fulfill short term, immediate staffing needs.

ESSENTIAL FUNCTIONS AND DUTIES:

Interprets, and accurately data enters prescription information into the pharmacy computer system.

Bills third party insurance plans accurately. Resolves rejected claims in a timely manner.

Provides excellent customer service in person and on the telephone.

Assists pharmacist in various needed tasks whenever necessary on a daily basis.

Maintains and controls inventory within reasonable guidelines.

Maintains and cleans the equipment necessary to perform duties, reporting any failures or need for repair to immediate supervisor or Pharmacy Manager immediately.

Accurately places daily order for medications and supplies with wholesaler, vendors, purchasing department, and other pharmacies, communicating potential supply issues to immediate supervisor in a timely manner.

Verifies inventory received against the invoice noting any exceptions and communicates these to immediate supervisor or pharmacy inventory coordinator.

Stocks shelves, rotating stock appropriately.

Makes recommendations for changes to the policies and procedures to the Pharmacy Manager, or other appropriate hospital manager.

Maintains flexibility and readiness to work in multiple worksites either at the request of, or in mutual agreement with, leadership.

At the request of leadership, administers immunizations in accordance with applicable laws, organizational policy, clinical protocols, and scope-of-practice requirements, while ensuring safe vaccine handling, documentation, and patient education.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:           

Required: High school diploma or GED.            

Preferred: N/A 

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Pharmacy Technician license through the Oregon Board of Pharmacy.

Preferred: Certified Pharmacy Technician license (CPhT) through the Oregon Board of Pharmacy. National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA). PTCB Immunization Administration Certificate. AHA Basic Life Support for Healthcare Provider certification.

EXPERIENCE:

Required: N/A 

Preferred: Six (6) months of retail pharmacy experience, or related field with experience in medications, sterile technique experience, and computer skills.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS: