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People Partner at Zipline · Katori

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

For more than a decade, Zipline has built a mission-driven team across Kigali, Muhanga and Kayonza. As we continue to scale, the People Partner will play a critical role in shaping the people strategy that enables our teams to perform, grow and deliver impact.

The role will span talent development, workforce planning, strategic partnership with senior leadership on organizational growth, benefits strategy, and shaping a culture that reflects Zipline’s values and ambitions.

Our goal as a People team is to deliver a consistent, high-quality employee experience that builds trust and enables performance as the business continues to grow. The People Partner will be deeply embedded in the organization, bringing strong business context and sound people judgment to the growth ahead.

What You'll Do

Develop a deep understanding of the business and the unique challenges of scaling Zipline’s operations across Rwanda.
Partner closely with operational leaders to strengthen team effectiveness, execution and accountability.
Champion Zipline’s culture and values, embedding them into engagement, coaching, development and performance conversations.
Partner with leaders on workforce planning and organizational design to support evolving business needs.
Strengthen onboarding for new hires and internal transfers, ensuring leaders have clear and effective integration plans in place.
Enable a culture of timely, clear and actionable performance feedback across teams.
Provide direct, constructive feedback to leaders against Zipline’s leadership expectations.
Lead performance calibration and compensation review processes with consistency, fairness and rigor.
Design scalable People processes that are fit for Zipline’s operating environment.
Support compliance with applicable labor laws and manage employee concerns and investigations with discretion, objectivity and appropriate legal partnership.

What You'll Bring

5 to 8 years of experience in a People or HR role.
Ability to build trusted relationships across all levels of the organization.
Sound judgment on how to lead organizational change and improve team effectiveness.
Ability to identify and resolve complex people and team dynamics.
A visible, approachable presence with a strong pulse on the day-to-day employee experience.
Confidence delivering clear, direct and constructive feedback to leaders.
Ability to simplify complex issues and translate them into practical solutions.
High discretion when handling sensitive people information.
Ability to operate impartially and objectively.
Organized, dependable and comfortable working with a high degree of ownership.
Legal right to work in Rwanda.
Ability to travel frequently to Muhanga, Kayonza and internationally as required.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.