Payroll Service Transition Analyst

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

The Local Service Transition Consultant ensures that each country-level implementation moves smoothly from project delivery into operational readiness. Working with the Global Service Transition team and local stakeholders, this role oversees all transition activities to guarantee delivery within scope, quality, timelines, and budget.

The consultant adapts global requirements to the local context, ensures compliance with local regulations, prepares processes and documentation for go‑live, and communicates local considerations to the global team. Key responsibilities include coordinating readiness assessments, leading testing phases, preparing clients and internal teams for cutover, and supporting go‑live and hypercare.

Main Responsibilities

• Lead local workshops to clarify in-scope services, delivery model, and system landscape.

• Help clients understand the implementation methodology and project phases.

• Onboard BAU operational teams and prepare key documents (Payroll Calendar, Trusted Source List).

• Provide system access to clients and Operations.

• Implement local service delivery tools (case management, call center, SLA tools).

• Coordinate and lead client and BAU Operations training ahead of go‑live.

• Lead all testing phases to ensure systems are configured and integrated as required.

• Plan transition activities and resource needs.

• Identify and communicate risks; monitor progress against scope, quality, time, and budget.

• Prepare and support the hypercare period.

• Main objective: successful transition from Project to BAU services.

Knowledge, Experience & Skills

• 1–2 years of payroll/HR experience (asset).

• Experience in implementation teams (plus).

• Strong client management and stakeholder coordination skills.

• Knowledge of Strada tools or other payroll systems is an advantage.

• Strong communication skills; customer-facing experience.

• Good English (additional languages beneficial).

• Highly organized; able to oversee multiple projects.

• Good PC skills; Microsoft tools and Smartsheet (plus).

• Ability to run process/service workshops.

• Experience with service testing (SIT, SBT, rehearsals, parallel runs).

• Experience in knowledge transfer and service transitions.

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.