The ad says“🤖 AI Fluency Expectations (Required) - In this role, you will be expected to:”
The ad says“Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting”
The ad says“Advanced in Excel or Google Sheets — you’re comfortable cleaning, reconciling, and working through large data sets”
The ad says“Advanced in Excel or Google Sheets — you’re comfortable cleaning, reconciling, and working through large data sets”
The ad says“3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred”
The ad says“3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred”
The ad says“3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred”
The ad says“Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting”
We’re looking for a Project Lead who will own the process of ensuring that our customers are up and running with Homebase Payroll
You will work with small businesses to understand their payroll needs and work closely with sales to gather required information to ensure an accurate and compliant implementation
You will own the onboarding process
You will own this process from start to finish, including helping the customer run their first payroll with Homebase
You will work in tandem with an Onboarding Implementation Specialist who will be responsible for the technical tasks, along with YTD and Demographic loads
Own the end-to-end payroll implementation experience — you’re the customer’s primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
Collect and reconcile complex customer data including business entity details, employee demographics, and YTD payroll records from prior providers
Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
Collaborate with Sales to address implementation blockers that require customer follow-up
Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
Maintain clean, accurate records in Salesforce throughout every implementation
Collaborate in-office Monday through Thursday
Benefits
Stock Options
Paid parental leave
Generous paid time off options
Offsites, customer days & social events
Work from Anywhere Month
Medical, dental, and vision insurance
401(k) matching program
Pre-tax commuter benefits
Snacks + lunch on us at hub offices
MasterClass at Work for ongoing learning
Group health benefits coverage
Group RRSP with employer match + TFSA
Snacks + lunch on us at hub offices
MasterClass at Work for ongoing learning
Preferred experience
Continuously learn and adapt as AI capabilities evolve
3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
Metrics-driven with a track record of hitting individual and team goals
Use data to evaluate AI performance and recommend improvements
A strong problem-solver who can navigate ambiguity, research state-by-state regulations, and find answers independently
Partner with others to test, measure, and refine AI-driven solutions
Highly organized with a strong sense of ownership — you drive work to completion and flag risks early
A clear, confident communicator who can translate complex payroll concepts for customers and internal stakeholders alike
Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
Actively use AI tools to improve implementation workflows and operational efficiency
🤖 AI Fluency Expectations (Required) - In this role, you will be expected to:
Energized by complex systems with rules that vary by state, county, and municipality
Advanced in Excel or Google Sheets — you’re comfortable cleaning, reconciling, and working through large data sets
Recruitment process
Meet the Talent Acquisition team, Rachel U
Meet the Hiring Manager, Matthew S
Participate in a Take-Home Assignment
Onsite Interview in the Denver Office, Matthew S & Alisha H
Background Check + Offer Stage
Welcome to the team, Homie 🎉
We’re committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you’re excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!
