Payment Processor - Lockbox (1st Shift)

As a 1st Shift Payment Processor,  you’ll be responsible for the daily processing of remittance accounts and meet high standards for production and quality. You’ll keep money flowing quickly and efficiently. If you’re a stickler for details and are good at working fast, we’d love to talk.

The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Work Schedule: Monday - Friday, 6:30am-3:00pm, with occasional ability to work later

Essential Functions

• Apply customer rules to perform desk related duties including credit card processing, pulling rejected work, labeling processed work and, responding to emails

• Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures

• Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures

• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations

• Read and interpret unique customer instructions to perform all aspects of remittance processing, including mail sorting, remittance and payment identification and batching, and/or data identification and capture

• Operate, clean, and maintain equipment. Report equipment issues as needed.

• Provide secondary support and preparation of document and package disposal

• Cross-train and deliver results in other areas of the department as needed

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to understand customer instructions and follow department guidelines

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills  

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

• Ability to be flexible and work overtime hours when needed

• Manual dexterity and eye-hand coordination

• Ability to lift and move mail trays weighing up to 15 pounds

• Repetitive hand movement

• Ability to stand for up to 8 hours may be required

Education & Experience

• High School Diploma or equivalent combination of education and experience required

• 1+ years of payment processing or related experience in production environment required

For this position, Commerce Bank is required to certify that you are not excluded from working with federally funded healthcare programs.  If you express interest in and are considered for this position, you’ll be asked to authorize our review of the Office of the Inspector General’s List of Excluded Individuals/Entities, and any other similar state or federal exclusions list.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Remittance Processor II – Wholesale Lockbox job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $17.50 per hour.