Patient Care Coordinator - Evanston

About Clarity Clinic, PLLC

Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.

We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service. 

Location: 501 Davis St, Evanston, IL 60201

In this role, you will: 

Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).  

Shift I: 7:30am - 4:00pm 

Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm

Shift III: 12:00pm - 8:30pm

Saturday: 9:00am - 5:00pm (rotating)  

Key Responsibilities: 

Patient Communication & Support

• Provide exceptional customer service via phone, email, SMS, and patient portal
• Serve as the welcoming, professional first point of contact for new and returning patients
• Address inquiries, appointment scheduling, medication requests, and care coordination
• Assist with patient emergencies or admissions in a calm, supportive manner

Electronic Medical Records (EMR) & Patient Management

• Accurately maintain and update patient records
• Support communication of provider messages, appointment reminders, and follow-ups
• Generate and review reports to ensure smooth, efficient patient care

Medication Coordination

• Facilitate medication refill requests and coordinate with pharmacies and providers
• Support patients with clear communication regarding medication policies and timelines

Insurance Navigation & Billing

• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
• Verify insurance coverage and collect payments professionally and compassionately
• Ensure accurate billing and reconcile daily payment batches

Clinical Operations

• Greet, check in, and check out patients in a friendly and timely manner
• Support provider scheduling and maximize appointment slot utilization
• Assist with clinic operations and leadership initiatives as needed

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills with a warm, empathetic approach to patient care
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work across multiple locations if needed
• Proficiency in healthcare technology and EMR systems

Perks & Benefits: 

• Compensation: $23.00-$25.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental, vision, EAP services and more
• Monthly Wellness Services Reimbursement
• 401k match up to 4%
• Opportunities for growth and professional development
• Accrued PTO and sick/wellness days

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process. More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html