The ad says“Familiarity with Salesforce CRM and data insights to manage pipeline, forecasting, and account health”
The ad says“Familiarity with Salesforce CRM and data insights to manage pipeline, forecasting, and account health”
The ad says“Proven ability to lead strategic business reviews, present to key stakeholders, and navigate value-based commercial conversations”
Values
The ad says“A background in account management, partner success, or sales within a fast-paced SaaS or technology environment”
The ad says“A background in account management, partner success, or sales within a fast-paced SaaS or technology environment”
The ad says“A background in account management, partner success, or sales within a fast-paced SaaS or technology environment”
The ad says“A background in account management, partner success, or sales within a fast-paced SaaS or technology environment”
As a Partner Success Manager at Xero, you will drive retention and revenue growth across an assigned portfolio of accounting and bookkeeping partners
You will champion the adoption of the full Xero platform, helping partners realise measurable value through proactive business reviews, strategic success planning, and tailored growth solutions
By connecting partner needs with the right Xero features—including online bill pay, payroll, analytics, and AI-powered capabilities—you will uncover expansion opportunities, improve subscription attach rates, and secure long-term retention
Your work directly strengthens partner practices while helping small businesses thrive
You will join a dedicated post-sales team working side-by-side with Solutions Consultants to deepen partner engagement and support account growth
Together, you will collaborate closely across Customer Experience, Marketing, Sales Operations, and Finance to deliver joined-up support for accounting and bookkeeping firms
By acting as trusted strategic advisors, the team ensures our partners have everything they need to scale their practices effectively
Managing a portfolio of accounting and bookkeeping firms using Salesforce CRM to track health signals, forecasting, and expansion pipelines
Conducting structured business reviews and success planning sessions to align commercial goals with platform capabilities
Championing full platform adoption across core features, including payroll, online bill pay, analytics, and AI-driven tools
Identifying churn risks early and implementing proactive retention and subscription optimisation strategies
Preferred experience
Proven ability to lead strategic business reviews, present to key stakeholders, and navigate value-based commercial conversations
Experience managing a portfolio of partner accounts, with a track record of prioritising effectively to meet growth and retention goals
Expertise in positioning broader platform products such as payroll, analytics, or automated workflow tools
A background in account management, partner success, or sales within a fast-paced SaaS or technology environment
Familiarity with Salesforce CRM and data insights to manage pipeline, forecasting, and account health
A collaborative mindset and strong communication skills to work seamlessly with technical consultants and cross-functional teams
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
