The ad says“Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels”
The ad says“Strong understanding of the healthcare landscape, including the dynamics and challenges faced by large health enterprises and clinicians”
The ad says“Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels”
The ad says“Strong organizational and project management capabilities”
The ad says“Strong problem-solving skills, with a proactive and results-oriented mindset”
The ad says“Strong organizational and project management capabilities”
The ad says“Technical aptitude and ability to quickly understand and effectively communicate complex software solutions”
As a Partner Success Director at Abridge, you own the relationship with your health system partners — full stop. You are the face of Abridge: the person executives call, the person clinicians trust, and the person who knows each partner’s people, priorities, and growth potential better than anyone
This is a high-touch, high-ownership role. You’ll go deep with a focused book and deliver a level of service, urgency, and strategic partnership that sets Abridge apart
Partner Development:
Build and maintain strong executive, operational, and technical relationships across your health system partners — going wide enough to ensure no critical relationship is a single point of failure, and deep enough that partners see Abridge as indispensable
Be the first call your partners make — serving as the primary point of contact and providing clear, timely, and reliable communication that earns confidence at every touchpoint and keeps all stakeholders informed and aligned
Act as a trusted advisor to health system leaders, offering strategic guidance and best practices that connect Abridge’s capabilities to the partner’s clinical and operational priorities
Know your partner data inside and out — usage trends, adoption patterns, growth potential — and use it to spot early signals, get ahead of risk, and build a compelling, data-backed story for every stakeholder conversation
Conduct regular executive business reviews with key stakeholders, assessing product performance, sharing value attainment, and aligning around continued opportunity to expand impact
Collaborate with the sales team to identify and advance expansion opportunities, outlining goals, milestones, and action plans and presenting new features and solutions with clear articulation of benefits and ROI
Track partner expansion metrics and contribute directly to revenue growth and retention targets
Clinician Success:
Build deep, trusted relationships with clinicians and healthcare professionals across your strategic customers — understanding their workflows, pain points, and objectives well enough to anticipate needs before they surface
Offer guidance and best practices that genuinely move the needle for clinicians — connecting Abridge’s capabilities directly to their workflows, productivity, and patient outcomes
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
Monitor clinician satisfaction and adoption data closely, identifying early signals of engagement or friction and converting them into targeted interventions that drive scaled, sustainable utilization
Partner Advocacy:
Partner internally across sales, product, and other cross-functional teams to drive partner growth, remove barriers to adoption, and ensure partners experience Abridge at its best
Serve as the voice of the customer internally, sharing partner insights, feedback, and success stories to drive product and service improvements
Contribute to the development of partner success resources and best practices, such as case studies, engagement materials, and new communication strategies, ensuring your wins become team wins
Benefits
Flexible working hours — we care more about what you accomplish than what specific hours you’re working
Remote work environment
Unlimited PTO, plus 12 national holidays
Equity for all new employees
16 weeks paid parental leave, for all employees
Generous equipment budget for your home office setup ($1600)
Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Preferred experience
Thrive in a high-touch model: you’re managing a focused book of strategic partners, not a high-volume portfolio. The depth of your relationships and the quality of your outcomes matter far more than breadth
Strong organizational and project management capabilities
Strong problem-solving skills, with a proactive and results-oriented mindset
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
Proven experience and a passion for customer, client facing roles, including but not excluded to a background in management consulting, enterprise SaaS, or health system innovation
Genuine passion for Abridge’s mission — people who are energized by what we’re building and why it needs to exist
Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
Strong understanding of the healthcare landscape, including the dynamics and challenges faced by large health enterprises and clinicians
