Partner Quality Specialist I

About the Role:

The Partner Quality Specialists will work with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance

What You Will Do:

• Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Participates on the Partner relationship team. Establishes and maintains strong relationships with Partners through regular communication via phone, email, and meetings.
• Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• Facilitates, drives, and completes department specific program implementation tasks.
• Completes submissions of programs to payment networks for their review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• Maintains a thorough understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Other duties as assigned

What You Will Need:

• High School Diploma or equivalent.
• Typically requires less than one year of related experience.
• Strong understanding of regulatory compliance principles and practices.
• Attention to detail and ability to work with a high degree of accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft office Suite and other relevant software applications.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $17.25 hourly – $28 hourly

 
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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