The ad says“Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture”
The ad says“Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture”
The ad says“Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture”
The ad says“Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture”
The ad says“Working closely with Enterprise Account Executives, you’ll lead technical discovery, shape solution architecture, run workshops and guide customers through complex technical decisions. Once a partnership is in place, you’ll continue supporting their technical strategy as they launch new products, expand into new markets and scale their integrations”
The ad says“Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture”
This role crosses the boundary between Solution Engineering and Customer Success Engineering
You’ll partner with customers from the earliest discovery conversations through implementation and beyond, becoming their long-term technical counterpart as they build and grow on Duffel
Working closely with Enterprise Account Executives, you’ll lead technical discovery, shape solution architecture, run workshops and guide customers through complex technical decisions. Once a partnership is in place, you’ll continue supporting their technical strategy as they launch new products, expand into new markets and scale their integrations
You’ll collaborate daily with Product, Engineering, Implementation, Customer Success and Technical Support, ensuring the solutions we design are practical, scalable and create long-term value for our partners
If you enjoy solving complex technical problems, building trusted customer relationships and influencing both product direction and commercial success, we’d love to hear from you
Partner with Enterprise Account Executives throughout the sales process, leading technical discovery and solution design
Understand customer goals, technical environments and product requirements to design scalable solutions using Duffel’s APIs
Lead architecture discussions, technical workshops, product demonstrations and proof-of-concepts
Become a trusted advisor to engineering teams, product leaders and technical decision makers
Remain accountable for the integrity of the technical solution throughout implementation. Partner with an Implementation Manager, who owns the delivery programme, while you own the architecture and important solution decisions
Advise customers on best practices around integrations, scalability, reliability and user experience
Translate partner needs into clear problem statements and evidence for Product and Engineering, distinguishing one-off requests from recurring needs that should influence Duffel’s product strategy
Work alongside Implementation Managers, Partner Managers and Technical Support to deliver a seamless customer experience
Create reusable technical documentation, reference architectures and best practices that help us scale the Partner Engineering function
Benefits
Flexible Working. Flexible Working. We work from the office 2 days per week where you’ll be trusted to manage your own routine. Work 25 days per year from anywhere in the world upon manager approval
Paid Sabbatical. 12 weeks fully paid sabbatical after 4 years working at Duffel
Plenty of holidays. 27 days of annual leave per year + public holidays
Duffel Credits. A stipend to spend on flights for you and your family (just book it through Duffel’s platform!)
Well-being. Physical and mental well-being support is provided through private healthcare. We also offer transportation schemes via our benefits platform
Retirement & Pension. Duffel will match a pension contribution up to 5% (based on qualifying earnings)
Learning & Development. A dedicated company budget to spend on your personal development
Family Leave. 26 weeks fully paid parental, adoption and/or foster care leave
Hybrid work from home policy
Preferred experience
Has significant experience leading technical work with large or complex enterprise customers in roles such as Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales Engineer
Balances technical excellence with commercial awareness, understanding how technology helps customers achieve business outcomes
Thrives in collaborative environments, working closely across Sales, Product, Engineering and Customer Success
Can confidently communicate with software engineers, product managers and senior technical stakeholders
Enjoys working directly with customers to understand complex technical challenges and design thoughtful solutions
Enjoys ambiguity, takes ownership and is excited to help build new ways of working as Duffel continues to grow
Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture
Is capable of investigating complex integration behaviour and significant technical risks when needed, while partnering with Technical Support Engineering, which owns routine questions and incidents
API-first or developer platform businesses
Enterprise SaaS or B2B infrastructure products
Building integrations or technical solutions for enterprise customers
Fintech, payments, commerce or travel technology
Supporting customers through complex implementation or onboarding projects
Helping establish or scale a Solutions Engineering or Partner Engineering function
