Order Handling & Shipment Officer

Job Description

You make sure the order is right and leaves on time

Ever wondered who makes sure every order reaches the customer on time and in good condition? At ID-ware, that person is you, from purchase order to parcel on the belt.
We are looking for an accurate and proactive Order Handling & Shipment Officer. You prepare our national and international shipments, you are the point of contact for our carriers, you supply the production department from the warehouse, and you make sure incoming goods and new orders are processed correctly in Sage.
On top of that, you keep an eye on open orders, support the purchasing process and step in on card and badge production when things get busy there.

You are part of our Operations team in The Hague and switch between the warehouse, production, sales, purchasing and our carriers. Goods, information and paperwork all pass through your hands, so accuracy matters.
No two days are the same. One day you process incoming goods and restock the production department, the next you pack shipments for UPS and PostNL, work through the open order list or place an order with a supplier.

Shipping and dispatch

• Prepare outgoing national and international shipments, including packing and labelling (UPS / PostNL)
• Maintain contact with the carriers (UPS / PostNL)
• Operate the card fulfilment machine, which automatically attaches cards to the letter and inserts them into the envelope

Goods receipt

• Check incoming goods and book them into ERP system
• Supply the production department with materials from the warehouse, such as cards and printer ribbons

Order handling and purchasing

• Process new orders and follow up open sales orders, assignments and mini-projects in ERP system
• Support the purchasing process: purchasing mailbox, placing orders, documentation in the ERP system and the weekly purchasing recommendation report
• Align with Sales on delays, proofs and lead times
• Backup for the OPS Team Lead and the Logistics Officer

Your profile

Must haves

• Good knowledge of Microsoft Office and Outlook
• Good command of Dutch
• Accurate, detail-oriented and reliable
• Proactive communicator: you share updates and flag bottlenecks promptly
• Takes initiative and suggests improvements
• Comfortable combining administrative and light physical work

Nice to haves

• Experience with an ERP system (e.g. Sage) 
• A good working knowledge of English, for occasional email or phone contact with international carriers
• MBO level or equivalent through experience; logistics, warehouse or administrative experience is a plus

What do we offer?

You will join a growing international organisation that is shaping the future of Physical Identity & Access Management (PIAM). In our logistics team you will have the chance to learn from experienced colleagues, develop yourself further and make a real contribution to what our customers experience.

What we offer in the Netherlands 

• Being part of a fast-growing, international organization.
• Working in an open, supportive and inclusive environment.
• Opportunity to grow and develop with the company.
• 28 Holiday days.
• Pension from day one.
• Fietsplan: an opportunity to lease a bike through salary conversion.

What is our hiring process?

1. Conversation with Recruiter
2. Onsite Interview with Hiring Manager