Operations Support Intermediate Analyst

Team & Role Overview

Bank Network Management (BNM) is part of the Corporate Shared Services Division within the Chief Operating Office (COO). BNM provides best-in-class banking services to our business partners and clients while strengthening regulatory compliance, governance, and control over Citi-owned bank accounts. We achieve this by enforcing the Citi Owned Bank Account and Signatory Management Procedure.

BNM’s global functions encompass Relationship Management, Regulatory Compliance, Bank Expense Optimization, Bank Signatory Management (BSM), Agent Bank Risk, Stakeholder Support and Data & Technology Management.

The Data & Technology Management function is responsible for ensuring oversight and delivery of processes and practices across the BNM organization, ensuring a robust governance framework. The Data & Technology Management team is the technology authority for BNM, driving the Data Management program, internal reporting, and business governance.

As an Operations Support Intermediate Analyst, you will be a key contributor to the wider BNM team. This role supports BNM’s business governance, the leadership team, and compliance with critical enterprise standards such as Privacy, Records Management, and Continuity of Business (CoB). To succeed, you will develop effective partnerships with global BNM management and team members to acquire a deep understanding of our business functions and processes. Strong communication and diplomacy skills are required.

What You'll Do

• Manage Compliance & Risk Programs: Perform activities related to Privacy, Records Management, and Continuity of Business (CoB) programs in line with global deadlines and standards for evidencing. Collaborate with the global BNM team as well as the BNM Technology team to complete Privacy Impact Assessments, Cross-Border Data Clearances, and maintain the global service catalog in alignment with internal Third-Party Management guidelines.
• Deliver Reporting: Aggregate, synthesize, and transform complex operational data into polished presentations and reports for leadership
• Manage Department Content: Oversee department organizational content, including SharePoint site administration and document repositories.
• Track Program Deliverables: Coordinate and track program deliverables and initiatives requiring cross-functional engagement as required.

What We'll Need from You

• Education & Experience: Bachelor's degree or 3–5 years of equivalent experience in areas related to operational risk, audit, controls, information security risk, business continuity, or a similar operational role (preferably within financial services).
• Technical & Analytical Skills: Proficiency in data analysis tools and techniques, with proven experience in executive-level reporting and presentation creation.
• Organization & Prioritization: Strong organizational skills with the ability to manage multiple requests, prioritize tasks effectively, and meet tight deadlines.
• Communication & Collaboration: Excellent communication and interpersonal skills, with a proven capability to work effectively with cross-functional teams and global stakeholders.
• Systems & Tools: Excel, PowerPoint, Citi AI tools, experience with SharePoint administration is a plus.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

Ft8,202,730.00 - Ft12,775,670.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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