***This is primarily an administrative and operations support position. While the role includes occasional basic technology assistance, it is NOT an IT Support Specialist, Help Desk, Network Administrator, or Systems Administrator position. Daily on-site attendance at the Central Office is required. ***
The Operations Support Associate plays a vital role in supporting the day-to-day administrative and operational functions of BVM. This position provides office support, coordinates organizational resources and inventory, vendor management, supports special projects, and helps ensure smooth operations across departments. This position also contributes to employee engagement initiatives by supporting staff recognition programs, retreats, and organization-wide activities that foster connection and collaboration. In addition, the role provides basic first-level technology support to staff and assists with coordinating technology-related requests when needed.
Job Duties & Responsibilities
- Assist director with staff retreats, staff training, and the assembly and shipping of items related to operations and personnel.
- Assist with coordination of administrative task for operations including vendor communications, maintenance and upkeep of office space, office supply upkeep, facilities requests, and administrative support to staff in need of parking passes, access to logistics room, and office calendar management.
- Check the organization’s UPS and central office mail regularly; retrieve, sort, and distribute incoming mail, packages, notices, and correspondence to the appropriate staff members or departments in a timely and organized manner.
- Provide first-level technical support to employees, including troubleshooting hardware, software, Microsoft 365 applications, mobile devices, and user account access.
- Assist with organizational technology assets by coordinating equipment setup, inventory tracking, maintenance, and distribution for staff.
Required Qualifications
- College degree preferred or a minimum of 5 years in the workforce.
- Equivalent combination of education, professional experience, and technical training may be considered.
- at least 2 years of experience in IT support, office administration, operations support, or a related role.
- Experience supporting Microsoft 365 applications and common workplace technology.
- Must have a valid driver's license and reliable transportation.
- Strong attention to detail and accuracy.
- Ability to prioritize multiple assignments and meet deadlines.
- Excellent organizational and time management skills.
- Ability to maintain confidential information.
- Must reside within a reasonable driving distance of Black Voters Matter's Central Office at the time of application and throughout employment. This position requires a daily in-office presence and is not eligible for remote work.
Technical Skills
- Basic IT troubleshooting and help desk support.
- Knowledge of Microsoft 365 applications, including Outlook, Zoom, SharePoint, Word, Excel, and OneDrive.
- User account management, password resets, and access support.
- Familiarity with Windows operating systems, printers, mobile devices, and common office hardware.
- Technology asset management, including equipment inventory tracking and device deployment.
- Not responsible for network architecture, cybersecurity administration, or software development.
Reporting Structure: This position reports to the Operations Deputy Director
Compensation: Salary range: $64,000–$68,000, commensurate with experience.
Benefits: Unlimited PTO, 401(k), medical, dental, and vision insurance, short- and long-term disability coverage, $25,000 life insurance and professional development.
Travel Requirements: Less than 10%
ABOUT BVM: Our goal is to increase power in marginalized, predominantly Black communities. We agree with the words of Dr. Martin Luther King, Jr. when he said, “Power at its best is love implementing the demands of justice, and justice at its best is power correcting everything that stands against love.” We operate with the following 5 core beliefs:
- The key to effective civic engagement and community power is understanding, respecting and supporting local infrastructure.
- Black voters matter not only on election day, but on all 365 days of the year. This means we must support individuals and organizations that are striving to obtain social justice throughout the year.
- Black voters matter *everywhere*, including rural counties and smaller cities/towns that are often ignored by candidates, elected officials, political parties and the media.
- In order for Black voters to matter, we must utilize authentic messaging which speaks to our issues, connects with our hopes and affirms our humanity.
- The leadership, talent and commitment demonstrated by Black women in particular must receive recognition and, more importantly, *investment* in order to flourish and multiply.
This position also supports Black Voters Matter Fund (BVMF), an affiliated 501(c)(4) advocacy organization. While motivated by the same core values – power building, equity and justice – BVM and BVMF operate independently of one another, and each organization has its own board of directors.
BVM is an equal opportunity employer. BVM prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law.
