Operations Support Assistant – Service Center

Location: San José, Costa Rica / hybrid

Contract Lenght: 1 year, potential for extension

Salary Rate: 750,000 colones per month

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for an Operations Support Assistant to work remotely from San José, Costa Rica with our global client.

Responsibilities:

• Support the enhancement and digital transformation of  information systems, particularly Salesforce, by identifying improvements opportunities, translating business needs into system requirements, and contributing to the design and implementation of system enhancements.
• Coordinating with relevant stakeholders, supporting the preparation of business requirements documents, tracking enhancements requests, and participating in testing and validation process prior to deployment.
• Perform ongoing maintenance, accuracy checks, and organization of database in Salesforce, including accounts, contacts, opportunities, due diligence, and partner intelligence records.
• Ensure all data is complete, validated, and aligned with operational needs to support timely decision-making and strategic engagement.
• Act as a data quality focal point (Data Champion), supporting data governance efforts, responding to data-related requests from internal stakeholders, and ensuring consistency, accuracy, and usability of CRM data across teams.

Requirements:

• A minimum of 2 years of relevant experience or the equivalent combination of education and experience in compliance area and know your customer (KYC). is preferred.
• Fluent English and Spanish, both orally and written. Portuguese or French is a plus.
• Ability to focus and perform assigned tasks independently in multidisciplinary working environment.
• Planning and organization skills.
• Ability to work with precision, pressure, tight schedules and handle different projects simultaneously.
• Time management and prioritization.

Education:

A minimum of a bachelor’s degree or equivalent, knowledge in any one of the following areas: Law, Business Administration, Finance, International Development, Economics, or other related fields.

Why NTT DATA?

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

Diversity, Equity & Inclusion

We are committed to building and sustaining a diverse workforce. NTT DATA is proud to be an Equal Opportunity/Affirmative Action Employer, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Req. ID: 1313