Operations Manager (Automation Development)

• Part consultant, part product thinker, part data analyst, you’ll help us automate and scale traditionally manual workflows that underpin healthcare operations - from claim submissions to payment posting
• This role sits at the intersection of product, data, and implementation
• You’ll design, test, and operationalize automations across our stack, work hands-on with Product, Engineering teams, and our customers to map and rebuild their workflows, and create systems that scale
• You’ll be accountable for outcomes - building the infrastructure, tools, and processes that let our teams and our clients move faster and smarter
• Own high-impact processes: Own one or more automation surfaces end-to-end: instrumentation, workflow mapping, SQL/data analysis, tool changes, experiment evaluation, rollout, monitoring, and post-launch debugging
• Design and automate workflows: Use SQL, APIs, scripts, and emerging tools (including LLMs and harnesses) to automate manual claim-related workflows and improve scalability
• Collaborate cross-functionally: Work closely with Product, Engineering, and Account Management to influence roadmap priorities and scale successful solutions
• Analyze and optimize: Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes; identify bottlenecks and automate fixes
• You investigate metric drops relentlessly until you’ve identified a root cause
• You validate dashboard queries before trusting the output
• You work comfortably with raw logs, database records, and edge cases
• You translate domain expert knowledge into scalable automation
• You apply rigorous critical thinking to LLM outputs and build appropriate guardrails
• You ship useful tools early and iterate rather than over-engineer a perfect design doc

Preferred experience

• You are right for this role if you’re someone who can take an operational workflow, inspect the data, understand the business logic, build and modify tools, evaluate outcomes and ship measurable improvements
• We’re looking for a builder - someone who loves solving hard operational problems with code, data, and product intuition
• We want people who are excellent operators, strong problem solvers, and comfortable building from scratch
• At Commure, there are no speed limits in your growth
• We value people who move fast, think deeply, take pride in solid execution, and deliver results for our customers
• If you show ownership and deliver results, your responsibilities - and impact - will grow rapidly
• Bonus: Experience in healthcare operations, claims, or billing systems
• Bonus: Experience building or integrating workflows via APIs, Python, or web automation tools (Zapier, Retool, custom scripts, etc.)
• Excellent problem-solving and systems-thinking skills; able to diagnose root causes and design scalable solutions
• Confidence Thresholds
• Evaluations
• Production Monitoring
• Proven ability to manage complex projects end-to-end, working autonomously in ambiguous, fast-changing environments
• Prompt Iteration
• Agent Workflows
• 2+ years of experience in operations, consulting, or data-heavy roles at a tech company or fast-paced startup
• Auditability
• Failure Analysis
• Strong SQL fluency - comfortable querying, analyzing, and structuring data to drive insights and automation
• Human-in-the-Loop Design
• Bonus: Experience with AI Automation Infrastructure, such as:
• Hallucination / Leakage / Overfitting Risks
• Bonus: Experience with agentic workflow development, building orchestration scripts and validation scripts, and working with the cloud