Operations Manager

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking an experienced head of operations manager with a proven leadership track record and a solid background in customer services and project delivery skills to join our dynamic team. He/ she would preferably have worked in the insurance industry and has exposure in the tech scene or start-up related environment. Reporting to the regional head of operations based in Singapore, this role will work with the team to strengthen operations activities with current clients/partners as well as build up new operational activities for upcoming projects of Igloo in Vietnam.

Job Responsibilities

• Develop and implement KPIs and objectives to measure operational performance and identify improvement areas.
• Develop and execute operational strategies aligned with company objectives to drive business growth and efficiency.
• Demonstrate a hands-on, customer-centric attitude with a focus on problem-solving.
• Collaborate with cross-functional teams (sales, product, legal, finance, technology) to develop and implement operational solutions.
• Establish and continuously review operating procedures for enhanced efficiency and productivity.
• Oversee claim management and customer service operations, ensuring excellent customer experience and compliance with regulations.
• Lead sales admin department, optimizing processes and resources.
• Foster a customer-centric culture and drive continuous process improvement.
• Manage operational budgets, ensuring cost-effective and efficient resource utilization.

Requirements

• 6 to 8 years of relevant experience, startup/ insurance experience is a plus.
• Strong problem solving and excellent communications skills to manage multiple stakeholders.
• Self-motivated and proactively handling tasks.
• Preferably have experience or exposure to project managing API integrations and understanding its limitations, very well versed with the local insurance market in terms of the right operational processes to enhance operational excellency.
• Fluency in English (both spoken and written), due to the work collaborations with the regional team. 

Benefits

• Competitive salary
• Young, dynamic, and fast-paced working environment with ample opportunities for career advancement.
• Comprehensive health insurance coverage for employees and their families.
• Annual health check-ups.
• Generous leave policy with at least 16 days of annual leave.
• Other attractive benefits in accordance with company regulations.