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Operations Experience Intern (Spring 2027) at Zipline · Katori

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About the Operations Experience Team

The way people experience a company isn't defined by one big moment—it's shaped by hundreds of small ones. The first day on the job. A leader's message after a major milestone. An All Hands that leaves you excited about where the company is going. Those moments don't happen by accident.

Operations Experience exists to design those moments with intention. We partner with leaders across Operations to build the communications, systems, and experiences that help people feel informed, engaged, and inspired as the organization grows. One day we might be designing a leadership experience, the next we could be reimagining onboarding, creating a new communications strategy, planning an event or recognition moment, or building tools that make it easier for teams to find the information they need. We love turning ideas into experiences and bringing order to complexity. Above all, we believe the details matter in every moment.

The Role

As an Operations Experience Intern, you’ll work on real projects across internal communications, events, onboarding, employee engagement, and the systems we use to keep teams connected. You may help build a new employee experience, organize information so it is easier to find, support an Operations event, develop communications, or turn an idea into a polished resource that teams can actually use. Your work will contribute directly to shaping an Operations experience that grows alongside the organization. You’ll work closely with the Head of Operations Experience and cross-functional partners, learning how strategy moves from an idea to a fully executed experience in a fast-moving environment.

What You'll Do

Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring information is clear, consistent, and actionable.
Plan and create employee experiences across All Hands, events, offsites, onboarding, and other culture-building moments.
Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools.
Assist with event and program planning from idea through execution, including timelines, logistics, communications, materials, and follow-up.
Conduct research, gather feedback, and help identify opportunities to make Operations experiences simpler and more engaging.
Learn how to manage projects across multiple stakeholders, balance strategy with execution, and build repeatable systems that can scale with a growing organization.

What You'll Bring

You must have completed the second year of a bachelor’s degree, with an interest in communications, business, operations, employee experience, organizational design, or a related field. Master’s are also eligible.
Strong written and verbal communication skills, with an ability to turn information into clear, concise, and engaging content.
Has a strong eye for design, organization, and content quality, with an instinct for creating work that is thoughtful, polished, and intuitive.
Excellent organization and attention to detail, including comfort managing multiple projects, deadlines, and moving pieces at once.
Demonstrates exceptional professionalism, discretion, and judgment, with the confidence to work alongside senior leaders and represent Operations Experience in high-visibility settings.
Ability to work onsite in our South San Francisco office 5 days a week (full time).

What Else You Should Know

This internship is a full-time position, in-person at our South San Francisco office. We will host our Spring 2027 interns from spring (January 2027 - April 2027). Zipline is unable to sponsor work visas for applicants to this position.

The hourly rate for this internship is $34 per hour. Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.

Candidates are limited to three (3) applications within a 30-day period.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.