Operations Delivery Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

The Operations Delivery Manager is based within our Account Operations team and reporting into the Senior Delivery Manager.

The Operations Delivery Manager will play a crucial role in overseeing and executing multiple clients focused projects within the account operation team.

The Operations Delivery Manager is responsible for planning, executing, and collaborating efficiently with internal and external stakeholders to define objectives, create proper project plans, monitor project progress, resolve any issues that may arise during the project lifecycle, and adhere to deadlines established.

The Operations Delivery Manager must be a strategic thinker who can influence others and successfully work and manage multiple tasks across several teams. This role requires strong organizational skills and a highly motivated candidate with proven experience managing complex projects from initiation to delivery.

The Operations Delivery Manager will be responsible for creating and presenting the project status to internal stakeholders and clients.

Customer experience is mandatory with strong communication skills and ability to thrive in a fast-paced environment.

Key Responsibilities

• Be the main driver behind the execution of multiple complex clients’ projects.
• Scope, create, plan, track and manage tasks against the plan.
• Create and share project status update after every meeting.
• Serve as a liaison between all internal and external teams, coordinate, and set up recurring meetings as required.
• Monitor project timelines and deliverables against the plan, Identify and mitigate risks to ensure on-time completion.
• Facilitate meetings and discussions using necessary tools to communicate goals, status updates, and blockers.
• Communicate and present the project progress effectively to stakeholders at all levels, including management
• Create lessons learned and ensure implementation.
• Ability to work flexible hours to accommodate a global workforce.
• Stay updated on industry trends and advancements in payment processing technology.

Requirements

• Excellent communication skills and customer focus.
• 2-3 years’ experience in a client-facing project management role, experience within the financial services industry.
• Experience within the Payments industry, either PSP/Acquirer an advantage.
• Bachelor’s degree in business or equivalent.
• Familiarity with Project Management tools (like MS Project, Smartsheet, Monday, Jira or similar)
• Experience managing multiple deliveries simultaneously.
• Self-motivated, independent, pro-active and team player.
• Problem solving, investigative and multi-tasking skills with highest attention to detail.
• Innovative, energetic, and enthusiastic.
• Ability to adapt to a regularly changing environment.
• Ability to work well under pressure.
• Proactive and can-do attitude, with the ability to take ownership of projects and drive them to completion.
• Ability to manage multiple projects simultaneously and deliver results on time.
• Excellent communication and collaboration abilities.
• Continuous learning mindset to stay updated on emerging technologies and best practices.
• A desire to progress and develop yourself personally and professionally.
• Excellent written and verbal English

Benefits

Employees in Bulgaria enjoy a comprehensive benefits package, including:

• Competitive holiday allowance
• Health insurance
• Employee Assistance Programme
• Sport membership card
• eVouchers

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The annual salary range for this role is EUR €35,000-€42,341 (Gross). This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels at Nuvei and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.