Operations Coordinator Technician

ORGANIZATION

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you’ll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. CARD offers a dynamic work environment where your talents and skills will be valued and rewarded. The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD’s mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

17534 Old Jefferson Highway Suite D - 1 Prairieville, Louisiana 70769

POSITION OVERVIEW:

The Operations Coordinator Technician assists the Operations Manager in the day-to-day operations of the center. The Operations Coordinator Technician will work under the supervision of the Operations Manager. The Operations Coordinator Technician will be responsible for assisting their Operations Manager in a variety of tasks, including but not limited to opening/closing the center, scheduling, client/employee files, cleaning and various operational duties. This position has no direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understand company objectives and meet with

• Opening and/or closing the center based on business needs

• Responsible for the day to day scheduling and adjustments, with oversight from the OM

• Coordinating and assisting major and minor scheduling changes as directed

• Optimization of schedules to ensure office meets fulfilled hours goals

• Monitoring client and technician cancellations in accordance  with our cancellation policies

• Supports patients and clinicians during center-based services

• Regular cleaning and sanitizing of entryways, common areas, high-traffic office space and other areas of the center as determined by the Operations Manager

• Assist with the preparation and maintenance of employee and patient files in accordance with CARD policies and HIPAA standards

• Act as the greeter for the center and maintain a warm and welcoming environment providing excellent customer service

• All Operations Coordinator Technicians must obtain training and pass the necessary exams to be a behavioral technician and fill in as a technician when needed and/or provide routine therapy hours on a consistent scheduled basis as determined by leadership in the region 

• Maintain inventory of all company equipment

• Attend required trainings and meetings

• Represent CARD professionally and ethically to internal and external stakeholders

• Additional duties as assigned

REQUIREMENTS:

• High school diploma or equivalent required

• Bachelor’s degree in health administration, business or related field preferred

• Project management experience preferred

• Bilingual in English and Spanish preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Flexible schedule to accommodate clinic and patient needs (including some evenings and/or weekends)

• Ability to execute active listening and problem-solving skills to provide exceptional customer service

• Ability to react to day-to-day operational requirements in a professional and timely manner

• Ability to prioritize and multi-task to meet deadlines

• Excellent inter-personal relationship skills and the ability to work with individuals of all levels

• Proven strong written and verbal English communication skills including phone and e-mail etiquette

• Proven computer skills and knowledge of MS Excel, Word, Outlook; ability to provide basic IT support and use new computer systems and iPads

• Key characteristics: organized, dependable, good listener, professional, attention to detail and collaborative spirit

WORK ENVIRONMENT:

• Includes a typical office environment, with exposure to excessive noise or adverse environmental issues.

PHYSICAL REQUIREMENTS:

• Ability to sit for prolonged periods of time

• Ability to lift and carry up to 25 lbs

• Ability to work for extended hours using a computer, iPad, phone and office equipment

• Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments

• Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations

• Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street

• Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment

• Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others.  Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc.

• Frequently teach patients to use vocal speech. Must be able to articulate sound and model speaking clearly, as well as listen to and shape vocal communication of patients

• Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container

• Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)

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