OPERATIONS COORDINATOR (MEDIA & PUBLISHING)
Job Title: Operations Coordinator (Media & Publishing)
Job Category: Full-Time (40 hours per week)
Job Location: 100% work-from-home
Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time
About Us:
At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek. 🌟
We don’t just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you’re selected and find your perfect fit, you’re in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency.
At C9 Staff, we don’t treat our team as mere headcounts; we root for your growth and success every step of the way. 🚀
So, are you ready to be our next success story? 😊
The Opportunity:
We’re looking for a detail-oriented and highly organized Operations Coordinator to support our media and publisher operations team. You’ll play a critical role in keeping data accurate, processes smooth, and teams aligned. This is a great opportunity for someone who thrives in structured environments, enjoys working cross-functionally, and finds satisfaction in getting the small things right so the big things go smoothly. 🌟
Publisher Operations Support:
- Contact Maintainer 📇: Maintain and update publisher contact details for accuracy
- CRM Organizer 🗂️: Consolidate duplicate publisher records or aliases in CRM systems
- Onboarding Assistant 🚀: Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification
- Launch Supporter 🎯: Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers
- Data Logger 📝: Ensure publisher property information is correctly logged and up to date
- Benchmark Collector 📊: Request and store benchmark stats for performance projections
- Test Tracker 🧪: Process test orders for new accounts and assist with troubleshooting as needed
Campaign & Asset Management:
- Media Kit Collector 📂: Request, review, and store publisher media kits and placement samples
- Creative QA Specialist 🎨: Ensure creatives match publisher specs and requirements
- Review Facilitator ✅: Coordinate internal review, feedback, and approvals for placement comps
- Creative Librarian 🖼️: Store client-approved creatives and keep live documentation current
- Link Builder 🔗: Generate and distribute tracking links, ensuring proper setup and communication
- Pixel Integrator 📥: Request postback integrations, piggyback pixels, and manage testing workflows
Billing & Financial Coordination:
- Finance Communicator 💬: Liaise with finance teams to communicate billing terms and project details
- IO Checker 📃: Ensure insertion orders are in place for all billing needs
- Billing Tracker 💸: Monitor and log billing changes and opportunities in the project management system
Project & Process Management:
- Data Integrity Lead 📊: Maintain clean data in project management and CRM platforms
- Automation Watchdog 🔁: Monitor automations and troubleshoot any issues to keep workflows running efficiently
- Documentation Organizer 📑: Maintain internal documentation, templates, and tracking logs
- Team Aligner 🤝: Support internal communications to ensure priorities are clear and processes are followed
Who You Are:
- Detail-Oriented 🧐: You double-check your work and keep systems tidy
- Highly Organized 📅: You love structured environments and smooth workflows
- Problem-Solver 🛠️: You spot issues early and offer smart, proactive solutions
- Clear Communicator 🗣️: You know how to communicate across teams and escalate when needed
- Collaborative Team Player 🤗: You enjoy working with others and bringing order to cross-functional efforts
- Digital Media Familiarity 📡: Experience in publisher operations, digital campaigns, or performance media is a plus
- Tracking Knowledge 📈: Familiar with ad tracking systems, pixel integration, and performance metrics
- Financial Awareness 💵: Understanding of basic billing processes and documentation like IOs
- Project Management Tools 🧰: Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred
Our Ideal Team Member:
- Cares Deeply ❤️: Demonstrates a genuine interest in their work, as it reflects in the quality of the output
- Commits Fully 📝: Ensures tasks are completed as promised, without unnecessary delays
- Communicates Clearly 🗨️: Maintains clear and prompt communication with project managers and teammates
- Radiates Positivity 🌞: Brings a can-do spirit to work, fostering a supportive and upbeat team environment
- Collaborates Willingly 🤝: Works closely with cross-functional teams, including designers and project managers
- Seeks Growth 🌱: Commits to personal and professional development, staying updated with industry trends
Requirements
- At least 50 mbps stable Internet connection
- Back-up internet
- At least 8GB RAM
- Core i5 or higher processor
- Perfectly working webcam
- Perfectly working mic and audio
- Organized Workstation
Benefits
- 100% Work from Home 💯
- Monthly Grocery Allowance
- Monthly Internet Allowance
- Monthly Electricity Allowance
- Personal Medical Insurance
- Personal Dental Insurance
- Paid Leaves
- Paid Holidays
