Operations Analyst (Temporary)

• Middesk’s Entity Management business helps our customers to understand, manage and maintain their business information and relationships
• The Entity Operations Fulfillment team is responsible for establishing and maintaining our customer’s relationships with state agencies by creating online accounts, submitting registrations and monitoring communications
• To help our customers focus on growing their own businesses and maintain state employment compliance, we remove both complexity and operational burden from our customers by guiding them through the payroll tax registration process
• In this role, you will join a team of 6 ops analysts supporting our Entity Management product line
• Your day to day will be reviewing and submitting tax registrations, working with customers to resolve poor data issues, and reviewing state notifications
• You will develop expertise in the nuances of state registrations and leverage that expertise to rapidly and accurately complete the outlined tasks on behalf of our customers
• Our Entity Management business line is growing and we’re excited to bring on board new team members that are excited to accelerate this growth
• While this is a queue-based, highly operational role, there will be opportunities to support projects and, based on business need
• Please Note: This is a temporary three-month position, with the potential to extend based on business needs
• There is an expectation of 5 days per week in our NYC office
• Candidates should be based within a commutable distance, as we believe in the value of in-person collaboration and building strong team connections while also supporting flexibility where possible
• Become an expert in the nuances of state registrations and transfers as you quickly and accurately process and submit state registrations
• Follow up with customers on inaccuracies in the application to ensure that we accurately and rapidly complete their state registrations
• Contact state agencies for follow up on untimely correspondences or clarify evolving state registration requirements
• Collaborate with the broader Entity Management Team to create and optimize processes for supporting new features and fulfillment streams by identifying gaps and needs of the internal team and our customers

Benefits

• Healthcare: We take care of you premiums for medical, dental, and vision.
• Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it.
• Ownership: We offer a stake in the company to every full-time employee through stock options.
• 401(k): We make it easy to save money for retirement.
• Parental leave: We offer three months of paid parental leave to any parent.
• Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely.
• Catered lunches: We offer catered lunches on days that you’re in the San Francisco or New York office.

Preferred experience

• Ability to learn quickly and adapt to a dynamic environment
• Proven ability to manage multiple tasks and prioritize personal work streams
• A proactive and problem-solving mindset; you view obstacles as an opportunity for growth and impact
• Ability to complete high volumes of various tasks and meet or exceed fulfillment quotas while maintaining accuracy
• Are process and solution-oriented, work with a high attention to detail, and are comfortable making decisions with available resources
• Collaborative team player with the ability to work well with cross-functional teams
• Are hungry and coachable with an insatiable appetite for learning