Operations Administrative Assistant - Sao Paulo, Brazil

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Summary/Objective

• Responsible for supporting the DPax Operations team

Essential Functions

• Organize, standardize, and maintain operational procedures, reports, documentation, and process repositories.
• Support the development, documentation, implementation, and continuous improvement of operational tools designed to ensure compliance with company standards, quality requirements, and performance objectives.
• Create, maintain, monitor, and analyze operational KPIs, dashboards, and performance indicators to support data-driven decision-making and operational effectiveness.
• Analyze operational data, trends, and performance metrics to identify risks, improvement opportunities, and efficiency gains.
• Support continuous improvement initiatives through data analysis, process documentation, performance tracking, and implementation of best practices.
• Develop, maintain, and enhance reports, dashboards, trackers, and operational tools that support quality assurance, compliance, and performance management.
• Coordinate the documentation, standardization, and maintenance of operational processes, procedures, and knowledge bases.
• Maintain accurate records and documentation to support audits, operational reviews, and quality assurance initiatives.
• Assist in quantifying, validating, and analyzing data for operational and performance analysis.
• Assist in managing shared inboxes, tracking requests, and ensuring timely follow-up on operational matters.
• Collaborate with Operations, Quality, HR, and other departments to support process improvement initiatives.
• Prepare reports, presentations, performance summaries, and management updates.
• Ensure the accuracy, completeness, consistency, and integrity of operational data used for reporting, performance measurement, decision-making, and continuous improvement initiatives.
• Perform additional duties and responsibilities as assigned by the direct supervisor to support operational and organizational objectives.

Qualifications/Experience

• Interest in working with numbers and desire to learn.
• Ability to identify problems, collect data, establish facts and draw valid conclusions.
• Ability to work with mathematical concepts, including fractions, percentages and proportions.
• Strong interpersonal and communication skills: organizational skills and common sense.
• Bachelor's degree in business administration or a related field (or equivalent work experience).
• Advanced English and Spanish

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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